Senior Lead Infrastructure Engineer - Capacity Management
Company: JPMorganChase
Location: Wilmington
Posted on: April 2, 2026
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Job Description:
Description As a Senior Lead Infrastructure Engineer in Consumer
and Community Banking at JPMorganChase, you utilize strong
knowledge of software, applications, and technical processes within
the infrastructure engineering discipline. In this role you will
elevate our Capacity Management practice and ensure mission
critical applications have the right technology capacity at the
right time. Job Responsibilities Own the end?to?end Capacity
Management strategy and operating model for critical CCB
applications, including standards, KPIs, governance, and continuous
improvement. Lead cross?functional capacity planning and risk
management across Application, Infrastructure, and SRE teams;
proactively identify risks and drive remediation to closure. Set
and enforce capacity governance across platforms and applications;
chair or co?lead working groups to align priorities and remove
blockers. Architect and implement scalable, resilient solutions to
modernize capacity processes, data flows, and tooling; influence
platform roadmaps where needed. Advance observability and
analytics: design consolidated views/dashboards, real?time KPIs,
forecasts, peak calendars, event flags, and SLA?backed alerting.
Drive automation: define and implement governed runbooks (with
approvals and rollback) for actions such as uplift headroom,
throttling non?critical load, and pool rebalancing. Lead quarterly
and event?based capacity planning; ensure resilient workload
placement across shared/exempt platforms and multi?region/cloud
environments. Establish data standards and quality controls; align
capacity tooling with adjacent systems to ensure consistent,
reconciled reporting. Produce executive?ready reporting and
communicate portfolio status, risks, and recommendations to senior
stakeholders; translate technical findings into business impact.
Champion cost, resilience, and performance trade?offs; partner with
platform owners, finance, and risk/compliance to optimize outcomes.
Run parallel workstreams with clear prioritization, milestones, and
measurable outcomes; manage dependencies and drive accountability
across teams. Mentor and develop engineers; set high standards for
documentation, operational excellence, diversity, opportunity,
inclusion, and respect. Required qualifications, capabilities, and
skills Formal training or certification on Infrastructure
Engineering concepts and 5 years applied experience . Relevant
experience with demonstrated leadership of complex,
cross?functional programs. Proven expertise in managing or
governing technology capacity (or adjacent ITIL processes) at
enterprise scale. Strong understanding of infrastructure KPIs (CPU,
memory, I/O, network), application performance, and
monitoring/observability tools. Hands?on experience building and
leveraging dashboards and analytics (e.g., Grafana, Dynatrace, ELK)
and BI platforms (Power BI, Qlik, Tableau) for multi?source data
analysis. Proficiency with one or more scripting/programming
languages (e.g., Python, Go, JavaScript) to automate data
pipelines, reporting, and runbooks. Experience leading the
lifecycle of cross?functional projects, integrating automated
systems, and delivering resilient, scalable solutions. Cloud
experience (e.g., AWS) with the ability to design, develop, and
deploy secure, scalable infrastructure; familiarity with
multi?region patterns and SRE practices. Exceptional communication
and stakeholder management; able to influence decisions, build
partnerships, and drive change across diverse teams. Track record
of improving IT processes to maximize efficiency and user
experience; strong documentation discipline and governance
mindset.
Keywords: JPMorganChase, Wilmington , Senior Lead Infrastructure Engineer - Capacity Management, IT / Software / Systems , Wilmington, North Carolina
