Managing Director, Tech Partner, Collections & Auto Servicing
Company: JPMorganChase
Location: Wilmington
Posted on: April 1, 2026
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Job Description:
Description Managing Director of Software Engineering / Tech
Partner – Collections & Auto Servicing If you are looking for an
opportunity to lead and shape the future of technology at one of
the world’s most influential companies, JPMorganChase is the place
for you. As a Tech Partner for Collections and Auto Servicing /
Managing Director of Software Engineering , you are a seasoned
technologist and senior people leader responsible for driving
large?scale, business?critical technology outcomes. You will manage
multiple technology?driven initiatives and teams, influence
strategy through deep domain expertise and technical mastery, and
provide expert guidance to senior leaders while setting clear
technical direction for your organization. This role requires
strong leadership across cloud?native platforms, event?driven
architectures, AI?assisted and agentic systems, and large?scale
automation , while maintaining the highest standards of resilience,
security, and operational excellence. Job Responsibilities Lead
multiple technical functions of software engineers delivering some
of the firm’s most visible, complex, and mission?critical programs,
with impact spanning departments, platforms, and systems Set
technical and architectural direction across modernization, new
build, platform evolution, and AI?enabled automation , ensuring
solutions are scalable, resilient, and secure Drive adoption of
cloud?native and event?driven architectures , with a strong
preference for AWS?based services and patterns Partner with
enterprise technology leaders to shape strategy across products,
platforms, programs, and services, including the effective use of
AI, agentic workflows, and automation frameworks Influence and
drive change at the highest levels of the firm, fostering a culture
of innovation, engineering excellence, accountability, and
continuous learning Act as a trusted advisor to executive
stakeholders across lines of business; remove organizational and
technical barriers and secure resources to help teams succeed Guide
teams in the responsible and effective use of AI?assisted
development tools , intelligent orchestration, and automation to
accelerate delivery and improve quality Champion the firm’s culture
of diversity, opportunity, inclusion, and respect while developing
the next generation of senior engineering leaders Required
Qualifications, Skills, and Capabilities Leadership & Experience 10
years of experience in software engineering and senior technology
leadership roles Proven experience managing large, complex
technology organizations across multiple locations and time zones
Demonstrated ability to influence technology strategy and align
teams across functions to deliver strategic outcomes Strong track
record of building, mentoring, and inspiring senior engineering
leaders and high?performing teams Cloud & Architecture (AWS
Preferred) Extensive hands?on experience with cloud?native
architectures , preferably on AWS Deep understanding of
microservices, containers, Kubernetes, and service orchestration
Strong experience designing and operating event?driven systems
(e.g., messaging, streaming, asynchronous workflows) Expertise in
building highly available, fault?tolerant, and scalable distributed
systems AI, Agentic & Intelligent Automation Experience designing,
evaluating, or governing AI?enabled systems , including agentic
workflows and intelligent orchestration Strong understanding of
AI?assisted software development , including productivity tooling,
automated testing, and code generation Ability to guide teams on
when and how to use agentic patterns versus traditional automation
Experience integrating AI and automation into operational workflows
while managing risk, controls, and compliance Engineering
Excellence Deep knowledge of modern software engineering practices:
CI/CD, infrastructure as code, automated testing, observability,
and SRE principles Experience leading large?scale modernization
efforts , including legacy migrations and platform refactoring
Strong grasp of API?first design , data contracts, and reusable
platform capabilities Technical Foundation Advanced expertise in
Computer Science, Computer Engineering, Mathematics, or a related
technical discipline Strong grounding in system design, algorithms,
and software architecture Preferred Qualifications, Skills, and
Capabilities Recognized thought leader with demonstrated impact in
large?scale enterprise technology environments Experience working
at the code level , including reviewing, refactoring, or guiding
complex implementations Experience building or evolving shared
platforms, frameworks, or developer tooling used across multiple
teams Background in regulated, high?availability, or
mission?critical systems Track record of translating business
strategy into durable, cloud?based, event?driven, and AI?enabled
technical capabilities
Keywords: JPMorganChase, Wilmington , Managing Director, Tech Partner, Collections & Auto Servicing, IT / Software / Systems , Wilmington, North Carolina
