Sales and Service Representative III (Universal Banker)
Company: First Citizens Bank & Trust Company
Posted on: October 9, 2019
As a Sales and Service Representative III at First Citizens Bank,
you will have the perfect blend of handling a client?s banking
needs from sales to service. You will get to help clients with
financial transactions as well as establishing new banking
relationships. In this role, you?ll receive the training, support
and tools you need to build a meaningful career. We?re looking for
people who want more than just a job ? who want to make a
difference in the communities where we live and work. Apply today
and explore what?spossiblewith a career at First Citizens Bank.
What will make you successful in this role? Perform client outreach
to expand existing banking relationships. Provide account servicing
and maintenance, and assist with problem resolution for clients.
Process transactions accurately, assist with operational activities
and responsibilities, and maintain flexibility between performing
service and sales related transactions. Have a self-starter
approach, the ability to manage your time, and adapt to obstacles
without compromising quality. Proactively look for ways to enhance
sales and service performance by supporting Bank initiatives and
leveraging tools to enhance activities. Use a relationship selling
approach in client/prospect interactions. Ensure sales and service
activities are aligned to create value for both the client and the
bank. Sales results should align with the needs of the community
and ultimately support the organizational commitment to diverse
lending. Uncover opportunities to make quality referrals to branch
or other business partners. Demonstrate the Bank's service
standards of accuracy, responsiveness, courtesy, partnership and
responsibility along with other service expectations. Work as a
team by maintaining helpful and courteous interactions with others
and keep communication lines open. Adhere to all regulations,
compliance and Bank policies, procedures and delegated authorities.
Manage risk related to credit, operational, reputational,
regulatory and legal aspects of personal interactions.
Basic Qualifications: Bachelor degree with no minimum work
experience. - or - High school diploma or GED with a minimum of 2
years experience in a sales or customer service representative
role. Preferred Skills: Effective customer service and sales skills
Proficient computer navigation skills Ability to communicate
clearly and effectively with customers and coworkers
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens
Bank serves customers in 18 states and the District of Columbia.
For over 100 years, customers have trusted First Citizens with
their money --- and their futures. Today, First Citizens is the
largest family-controlled bank in the nation and the sixth-largest
bank franchise headquartered in the Southeast with more than $30
billion in assets. We employ more than 6,000 associates who are
focused on helping our customers achieve a lifetime of success.
First Citizens operates more than 570 branches in Arizona,
California, Colorado, District of Columbia, Florida, Georgia,
Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma,
Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and
West Virginia.First Citizens Bank. Forever First--. Member
FDIC.Equal Opportunity/Affirmative Action
Employer/Minority/Female/Disability/VeteranIf you need special
assistance or an accommodation in applying for employment at First
Citizens Bank, please contact our Human Resources department.
Keywords: First Citizens Bank & Trust Company, Wilmington , Sales and Service Representative III (Universal Banker), Sales , Wilmington, North Carolina
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