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Support Broker

Company: Hirebridge
Location: Wilmington
Posted on: May 19, 2019

Job Description:

Support Broker Financial Management Services - DE * Apply * * View All Jobs Share This Job Job Description Do your skills include a business-oriented and analytic manner of problem solving? Do you have keen attention to detail and sophisticated time management skills? Would you like to apply those skills to a fast-paced environment where you can contribute to the agency's mission of "Making Hope Happen"? We have an exciting opportunity within our Financial Management Services (FMS) program in the Wilmington area of New Castle County as a Support Broker where you can Make Hope Happen every single day. As part of our FMS Program you will provide administrative and programmatic support that empower adults with physical disabilities to act as household employers of their own personal care attendants In this role you will be responsible for enrolling, monitoring, and supporting physically disabled adults (participants) who direct their own attendant care in state-funded and Medicaid-funded programs. What you will do: * Process Internal Revenue Service, Department of Labor, regulatory and agency documents in both paper and electronic formats to establish program participant as a household employer of personal care attendants * Educate participants and attendants with respect to governmental, regulatory and agency policies, procedures, roles and responsibilities * Collaborate with staff that process payroll to ensure accurate and timely payment to attendants; broker payroll problem resolution * Acquire, disseminate and log information for electronic filing and records management * Perform all facets of case management including investigating, reporting, and representing the agency before funders and regulatory personnel * Provide participants with the on-going training and human resources support that enable them to manage their employees/personal attendants * Train the participant in program compliance, EEO, requirements, DOL and IRS guidelines, prevention of fraud and abuse, etc. * Maintain comprehensive knowledge of forms, documents, memoranda, bulletins, policies, protocols, rules & regulations * Visit participants in their residence or community as well as make phone contact according to schedules and document all visits and contact via formal report. * Assist participants in recruiting and screening attendant applicants * Perform background screening of attendant applicants * Document and report grievances and critical incidents Skills & Requirements What you bring to the table: * Associate's degree required, preferably in human resources, health, or business administration * Prior experience in case management and community- based work preferred * Basic knowledge of payroll processes, human resource procedures and/or familiarity with fiscal management preferred. * Must be highly effective in written correspondence; highly detailed, thorough, clear, and accurate written correspondence required. * Must be highly collaborative and able to work in both group and independent settings * Must have independent means of reliable transportation and be willing to use own car for fieldwork. * Bilingual ability in Spanish is a plus What we offer: * 401(k) * Tuition Assistance * Health & Dental * Paid Vacation/Sick Time * 10-12 Holidays per year * Reimbursement of mileage and travel expenses * Excellent supportive business and information tools Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, handicap, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. * Apply * * View All JobsDo your skills include a business-oriented and analytic manner of problem solving? Do you have keen attention to detail and sophisticated time management skills? Would you like to apply those skills to a fast-paced environment where you can contribute to the agency's mission of "Making Hope Happen"?, * Associate's degree required, preferably in human resources, health, or business administration * Prior experience in case management and community- based work preferred * Basic knowledge of payroll processes, human resource procedures and/or familiarity with fiscal management preferred. * Must be highly effective in written correspondence; highly detailed, thorough, clear, and accurate written correspondence required. * Must be highly collaborative and able to work in both group and independent settings * Must have independent means of reliable transportation and be willing to use own car for fieldwork. * Bilingual ability in Spanish is a plusWhat we offer: * 401(k) * Tuition Assistance * Health & Dental * Paid Vacation/Sick Time * 10-12 Holidays per year * Reimbursement of mileage and travel expenses * Excellent supportive business and information tools

Keywords: Hirebridge, Wilmington , Support Broker, Sales , Wilmington, North Carolina

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