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BDC Service Representative - Vehicle Exchange Specialist

Company: Capital Nissan of Wilmington
Location: Wilmington
Posted on: November 26, 2022

Job Description:

5501 Market Street, Wilmington, NC 28405

Automotive BDC Service Representative / Vehicle Exchange SpecialistCompetitive Pay Plan - $20 - $25 per hour Potential!At least 1 year of Automotive BDC Experience RequiredWalk-in Applicants are Welcome! Capital Nissan of Wilmington needs to hire a BDC Service Representative / Vehicle Exchange Specialist to start immediately! This is the opportunity you've been waiting for! Capital Nissan of Wilmington is looking for professional individuals to join us in supporting our dealership staff and customers while assisting us in building and representing our brand. You will be the voice and the face in the service lounge for clients to engage with on their Vehicle exchange options. Bilingual is a Plus! Previous 'Business Development Center' BDC, customer service, collections, telemarketing or internet sales experience is helpful, however formal training is provided.We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success.Capital Nissan is proud to be one of the leading dealerships in Wilmington, NC. Formerly Nissan of Wilmington, NC, Capital Nissan is the go-to dealership for drivers from Wilmington, Wrightsville, Conway and Jacksonville, NC. Our general manager, Noah Woods, boasts nearly 20 years of experience in the automotive industry. He and the dedicated professionals at Capital Nissan continually maintain the positive reputation that Capital Automotive Group has built based on courteous, honest service. Our Employee Benefits Include:

  • Competitive pay plan which includes salary plus commissions. ($20 - $25 per hour potential)
  • Paid training and development
  • Medical, Dental & Vision coverage after 3-month period
  • 401(k) Retirement
  • Paid Vacation
  • Monday - Friday - no Sundays!
  • Advancement Opportunities Responsibilities - BDC Service Representative:
    • Identify customers whose vehicles are desirable for our used car lot; engage with and introduce them to a member of the auto Sales team to provide appraisal figures and vehicle exchange options.
    • Achieving daily-weekly and monthly goals and objectives.
    • Contact and communicate with customers to identify needs.
    • Make 75 - 100 outbound calls per day.
    • Initiate and respond to customers with 40 - 60 emails per day.
    • Reach store goals and produce quality appointments.
    • Work in Data Mining tool.
    • Set a volume of appointments daily.
    • Follow up with customer vehicle inquiries efficiently to maximize opportunities.
    • Effective working as part of a team.Qualifications/Requirements - BDC Service Representative:
      • At least 1 year of automotive BDC experience required
      • Superior communication and customer service skills
      • Excellent follow-through skills
      • Bi-lingual is always a plus!
      • Strong computer and phone skills (CRM, Reports, Internet, MS Outlook, etc.)
      • Self-motivated, goal oriented, and ability to work in a fast-paced environment
      • Must be able to maintain a positive, can-do attitude!
      • Current, valid driver's license
      • Please upload your resume and complete the online assessment
      • Must be authorized to work in the U.S. without sponsorship and be a current resident.
      • Must pass pre-employment testing to include background checks, MVR, and drug screeningWe are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.

Keywords: Capital Nissan of Wilmington, Wilmington , BDC Service Representative - Vehicle Exchange Specialist, Sales , Wilmington, North Carolina

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