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Airline Passenger Service Agents

Company: TREGO DUGAN AVIATION OF GRAND ISLAND INC
Location: Myrtle Beach
Posted on: August 7, 2022

Job Description:

Job Description Looking for a fun and exciting opportunity in the aviation industry? If so, start with TDA!

We are hiring Customer Service Agents at the Myrtle Beach International Airport (MYR).

  • Starting wage $16.00 per hour
  • Paid Time Off
  • Must have a valid driver's license
  • Must pass a 10-year background check and pre-employment drug testPassenger Service AgentGeneral Purpose of Job:This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.Essential Duties and Responsibilities:
    • Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
    • Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
    • Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
    • Ensures FAA, Airline, and airport regulations are followed
    • Enforces safety/security measures and protects sensitive zones
    • Assists Customers with special needs, i.e., Customers who need assistance in boarding
    • Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
    • Excellent communication skills
    • Able to read and write English; bilingual skills a plus
    • Ability to work efficiently under time constraints
    • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
    • Must be well groomed and physically fit
    • Completely clean and search an aircraft
    • Other duties as assigned
    • Must pass a ten (10) year background check and pre-employment drug test
    • Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
    • Able to attend required trainingPhysical Demands:Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.Work Environment:Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.Ramp Service AgentGeneral Purpose of Job:The Ramp Service Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircrafts, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties.

      Essential Duties and Responsibilities:Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities.Move luggage and comail of various weight and dimensions to and from aircraft and airport luggage receiving area.Load and unload baggage, luggage, and comail.Operate ground equipment, including tugs and belt loaders.Marshal aircraft to and from gates.Provide proper handling of baggage requiring special care.Service aircraft lavatories.Perform aircraft interior cleaning.Responsible for aircraft security searches and commissary security searches.Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.Able to communicate using a two-way radio.

      Competency/Behavioral Requirements:Be pleasant with others on the job and display a good-natured, cooperative attitudeBe reliable, responsible, and dependable, and fulfill obligations.Attention to DetailMaintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situationsAccept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplaceWillingness to take on responsibilities and challengesBe sensitive to others' needs and feelings and be understanding and helpful on the jobAbiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

      Physical Demands:Must be able to work in a high-pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

      Work Environment:Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Keywords: TREGO DUGAN AVIATION OF GRAND ISLAND INC, Wilmington , Airline Passenger Service Agents, Sales , Myrtle Beach, North Carolina

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