Front Desk Agent

Company: Holiday Inn Express Leland - Wilmington
Location: Leland
Posted on: May 15, 2022

Job Description:

Job DescriptionFront Desk AgentEmbark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.Pay: $11.00-$12.00 per hourFulltime and Part-TimeBenefits

• Health
• Supplemental Insurance
• Paid Time Off
• Paid Training
• Fantastic Company CultureJob Responsibilities
  • Receiving accommodation reservations from visitors
  • Taking the details of all arriving guests including payment information
  • Allocating rooms to all guests
  • Providing information to guests about the procedures, policies, and facilities of the hotel
  • Providing the guest with the necessary tourism information
  • Handling all customer concerns and queries
  • Issuing receipts to the guests
  • Ensuring the safety and security of all guests
  • Maintain all guest reservations in accordance with credit card security requirements
  • Balance and properly account for cash drawer at the desk for each shift
  • Maintain all training requirements as set forth by General Manager
  • Assisting guests with safety deposit box forms and keys as outlined by GM
  • Wear a provided uniform and nametag at all times on the property
  • Perform routine cleaning throughout the work area
  • Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
  • Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.
  • Respond to guest's requests for immediate repairs.
  • Report lost-and-found items in accordance with hotel procedures
  • All other assigned duties Qualifications/Requirements
    • High school diploma or equivalent
    • Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
    • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
    • Must display very good organization and time management skills
    • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
    • Must be able to regularly lift and carry up to 20 pounds without assistance
    • To always maintain a high standard of personal hygiene and appearance

Keywords: Holiday Inn Express Leland - Wilmington, Wilmington , Front Desk Agent, Sales , Leland, North Carolina