Front Desk Agent
Company: Holiday Inn Express Leland - Wilmington
Location: Leland
Posted on: May 15, 2022
Job Description:
Job DescriptionFront Desk AgentEmbark on an exciting hotel
career with Crown Hotel & Travel Management, LLC. From hotel
management jobs to front-line interaction with hotel guests and
important behind-the-scenes hospitality jobs, Crown Hotel & Travel
Management, LLC offers a variety of opportunities for job growth
and exciting careers in the hospitality industry.Pay: $11.00-$12.00
per hourFulltime and Part-TimeBenefits
- Health
- Supplemental Insurance
- Paid Time Off
- Paid Training
- Fantastic Company CultureJob Responsibilities
- Receiving accommodation reservations from visitors
- Taking the details of all arriving guests including payment
information
- Allocating rooms to all guests
- Providing information to guests about the procedures, policies,
and facilities of the hotel
- Providing the guest with the necessary tourism information
- Handling all customer concerns and queries
- Issuing receipts to the guests
- Ensuring the safety and security of all guests
- Maintain all guest reservations in accordance with credit card
security requirements
- Balance and properly account for cash drawer at the desk for
each shift
- Maintain all training requirements as set forth by General
Manager
- Assisting guests with safety deposit box forms and keys as
outlined by GM
- Wear a provided uniform and nametag at all times on the
property
- Perform routine cleaning throughout the work area
- Document any necessary minor repairs and/or replacements of
room furniture, fixtures, and equipment to include television sets,
light fixtures, and follow through with proper department
- Smile, acknowledge, and greet guests while in guest rooms,
front of the house, or any other area of the hotel.
- Respond to guest's requests for immediate repairs.
- Report lost-and-found items in accordance with hotel
procedures
- All other assigned duties Qualifications/Requirements
- High school diploma or equivalent
- Must have a basic working knowledge of a computer including
word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with
the ability to interact with many types of personalities
- Must display very good organization and time management
skills
- Must be able to frequently kneel, reach, crawl, and twist torso
as needed to accomplish required tasks
- Must be able to regularly lift and carry up to 20 pounds
without assistance
- To always maintain a high standard of personal hygiene and
appearance
Keywords: Holiday Inn Express Leland - Wilmington, Wilmington , Front Desk Agent, Sales , Leland, North Carolina
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