Sales Manager

Company: Bobs Auto Center of Wilmington
Location: Wilmington
Posted on: May 15, 2022

Job Description:

Job DescriptionDescription: The Sales Manager maintains close watch of Sales Professionals ensuring our process is being followed to the fullest extent. This allows for our Sales staff to run properly and guarantees a happy customer. Expectations:

• Oversee Early Intervention with Leadership team
  • Greet every guest within 5 minutes of arrival
  • Oversee sales teams customer experience
    • Ensure sales team are moving customers through the sales process from Meet & Greet to Needs Assessment to Demonstration to Presentation of Numbers in a timely manner
    • Insert expertise to move sales forward in timely manner
    • Oversee "Touch the Desk"
      • Making contact with 100% of customers before they leave
      • Coaching of Sales Team & BDC
        • 1 on 1 weekly session with each team member
          • Review Calls from the week & make calls together for coaching session
          • 30 Minute session with each team member
          • Making sure each team member reaches daily goal activities
          • Contact Daily Hit List Provided By BDC Manager
            • Missed Appointments from Day Before
            • Unsold Customers from Day Before
            • Hot Leads that haven't set appointments
            • Presentation of Numbers
              • Present payment options to all customers
              • Will receive opportunity to talk to any customer about numbers if not agreed to upon the 1st pencil Daily Routine:
                • Enforced daily task incentives to maximize productivity and profitability.
                • Execute daily task schedule.
                • Overlooked and managed variable operations team to ensure daily tasks and goals were achieved and exceeded.
                • Provide great customer service Ensuring all associates in the department are assigned daily tasks and that all tasks are completed Benefits IncludePaid Holidays - Begins after 90th day of employmentNew Year's DayMemorial DayIndependence DayLaborThanksgiving DayChristmas Day Eligibility on 90th day of employment:
                  • Health Insurance through Blue Cross Blue Shield
                  • Dental Insurance
                  • Vision Insurance
                  • Life Insurance Policy is 100% covered by Bob Mills Mitsubishi for all full time employees.Eligibility on 1 year:
                    • 401K Plan: Bob's matches $1 for $10 up to 3% of contribution and about .50 to the $10 up to 5%
                    • 6 Paid Vacation Days after the 1st year and an additional day every year after (up to 15 days).

Keywords: Bobs Auto Center of Wilmington, Wilmington , Sales Manager, Sales , Wilmington, North Carolina