Remote Customer Service Representative - Teladoc

Company: NexRep
Location: Green Sea
Posted on: January 15, 2022

Job Description:

As a Customer Service Representative, youll be taking inbound calls from Teladoc customers. Youll help connect patients with doctors, assist with patient registrations, verify memberships, set appointments, help manage billing, and troubleshoot basic technical issues.

If youre detail-oriented, discreet and professional, and able to overcome obstacles while maintaining a positive attitude, this customer service opportunity may be just what youre looking for.

This remote, flexible opportunity pays independent contractors /hour.

Its remote and flexible.

Youll be taking calls and making money from the comfort of your own home.

Plus, youll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you dont. Youll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.

Hours of operation are Monday through Sunday, available in one of two blocks: 6:00 AM to 6:00 PM ET or 6:00 PM to 6:00 AM ET. Youll be assigned to the block of your choosing and have the freedom to set your own schedule within that block.

Essential Functions:

Answer incoming calls

Review customer history as necessary

Follow policy and procedure guidelines

Register patients

Verify memberships

Add customer to the appointment queue

Help answer billing questions and resolve billing issues

Help with basic technical issues

Document information and outcomes as necessary

About You:

Prior customer care experience is required. A medical background is a huge plus. You will need a paperless work area and cell phone free environment. In addition, successful Customer Service Representatives have the following characteristics:

Detail oriented

Excellent communication skills

Able to maintain a professional environment

Positive attitude

Empathetic

Integrity

Self-sufficient and organized

Able to utilize resources and work systems

Able to maintain confidentiality and secure sensitive information

To be a Customer Service Representative for Teladoc, you will need a computer and equipment meeting the following specifications, at a minimum:

Internet: High-speed, hardwired internet (no WiFi or satellite)

Operating System: Windows 8.1 or Windows 10

Processor: Intel Core or Intel Pentium 4

Memory: 2GB of RAM

Monitor: Dual monitors, each capable of displaying at least 1024 x 768 pixels

Sound: Sound card (standard on most computers)

Virus Protection: Up-to-date anti-virus software

Headset: USB noise-canceling headset

Keywords: NexRep, Wilmington , Remote Customer Service Representative - Teladoc, Sales , Green Sea, North Carolina