SALES SUPPORT SPECIALIST

Company: Airgas Inc
Location: Wilmington
Posted on: January 16, 2020

Job Description:

MOVE YOUR CAREER FORWARD WITH AIRGAS, AN AIR LIQUIDE COMPANY, AS OUR
SALES SUPPORT SPECIALIST IN THE NORTH AREA OF THE NATIONAL WELDERS REGION !!


AIRGAS OFFERS A FULL BENEFITS PACKAGE THAT INCLUDES: MEDICAL, DENTAL, VISION, LIFE, AD&D, SHORT TERM AND LONG TERM DISABILITY INSURANCE, VACATION, SICK, PAID HOLIDAYS, 401(K) RETIREMENT PLAN WITH COMPANY MATCH, TUITION ASSISTANCE AND MUCH MORE!

JOB SUMMARY:



Under general supervision, the Inside Sales Support Specialist serves customers by assisting Account Managers and branches with selling gas and hard good products. Meets customers needs and resolves customers problems. Candidate must also be able to prioritize multiple tasks with good SAP, written, oral and communication skills.



ESSENTIAL FUNCTIONS:



Perform analysis of opportunities to convert business to partner or more profitable lines, and effectively supplying data to Account Manager.

Assist in the development of gas and hard goods Market Strategy growing sales in those market segments.

Demonstrates CS2 attributes, and maximizes the Airgas Customer Experience

Strong understanding of gases & hard goods supplied by Airgas, ability to grow their knowledge base to evolve including identification of Gas & Hard good opportunities up to and including selling those products utilizing the proper regional procedures.

Submits corrections for any errors, including misapplied payments, reversed late charges, and over payments.

Obtains approval from credit department for new accounts.

Resolve customer complaints by investigating problems, developing solutions, preparing memos/reports, and making recommendations to management.

Knows the physical properties, features, and sales applications of gas and hard good products

Knows the functionality of related products such as mechanical freezers, refrigerators, dewars, and freezers (R.D.F.) equipment, MicroBulk and Bulk storage vessels, specialty, medical and industrial gases and all related hard goods.

Protects operation of company by keeping financial, production, sales and marketing information and plans confidential.

Maintains the corporate image and philosophy in all contact with co-workers, customers

Participates in assigned Sales Training and Development initiatives



ADDITIONAL RESPONSIBILITIES:



Other duties and projects as assigned.

Follow all policies as defined in the Company policy manual including but not limited to: Antitrust Policy & Code of Ethics.

Work with all Associates in a professional manner at all times.









EDUCATION AND EXPERIENCE:



High school diploma or equivalent (GED)

3 years of customer service or sales support experience

Working experience with SAP and other computer order entry system.

Strong grasp of Microsoft Office products, including Powerpoint

Gas & Hardgoods product knowledge preferred

Industry Experience preferred





KNOWLEDGE, SKILLS, AND ABILITIES:



Excellent customer service and communication skills

Ability to effectively build relationships with customers and co-workers.

Requires high-quality presentation and analytical skills.

Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention detail.

Communicates with clarity, verbally in one on one or group situations, and over the telephone

Ability to calculate figures and apply concepts of basic algebra in determining gross margin, gross profit %, actual to goal figures, and freight

Ability to read speaks, write, spell and understand the English language.

Ability to work independently and under some pressure to meet deadlines.

Must be able to work with a wide variety of people with different personalities and background.

Frequent bending. Prolonged standing or sitting. Frequent finger manipulation required for typing, computer and/or calculator.

Occasionally lift and/or move up to 50 pounds

Must be able to operate in a drug-free workplace.

EOE AA M/F/Vet/Disability.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability

Keywords: Airgas Inc, Wilmington , SALES SUPPORT SPECIALIST, Sales , Wilmington, North Carolina