SALES SUPPORT SPECIALIST
Company: Airgas Inc
Posted on: January 16, 2020
MOVE YOUR CAREER FORWARD WITH AIRGAS, AN AIR LIQUIDE COMPANY, AS
SALES SUPPORT SPECIALIST IN THE NORTH AREA OF THE NATIONAL WELDERS
AIRGAS OFFERS A FULL BENEFITS PACKAGE THAT INCLUDES: MEDICAL,
DENTAL, VISION, LIFE, AD&D, SHORT TERM AND LONG TERM DISABILITY
INSURANCE, VACATION, SICK, PAID HOLIDAYS, 401(K) RETIREMENT PLAN
WITH COMPANY MATCH, TUITION ASSISTANCE AND MUCH MORE!
Under general supervision, the Inside Sales Support Specialist
serves customers by assisting Account Managers and branches with
selling gas and hard good products. Meets customers needs and
resolves customers problems. Candidate must also be able to
prioritize multiple tasks with good SAP, written, oral and
Perform analysis of opportunities to convert business to partner or
more profitable lines, and effectively supplying data to Account
Assist in the development of gas and hard goods Market Strategy
growing sales in those market segments.
Demonstrates CS2 attributes, and maximizes the Airgas Customer
Strong understanding of gases & hard goods supplied by Airgas,
ability to grow their knowledge base to evolve including
identification of Gas & Hard good opportunities up to and including
selling those products utilizing the proper regional
Submits corrections for any errors, including misapplied payments,
reversed late charges, and over payments.
Obtains approval from credit department for new accounts.
Resolve customer complaints by investigating problems, developing
solutions, preparing memos/reports, and making recommendations to
Knows the physical properties, features, and sales applications of
gas and hard good products
Knows the functionality of related products such as mechanical
freezers, refrigerators, dewars, and freezers (R.D.F.) equipment,
MicroBulk and Bulk storage vessels, specialty, medical and
industrial gases and all related hard goods.
Protects operation of company by keeping financial, production,
sales and marketing information and plans confidential.
Maintains the corporate image and philosophy in all contact with
Participates in assigned Sales Training and Development
Other duties and projects as assigned.
Follow all policies as defined in the Company policy manual
including but not limited to: Antitrust Policy & Code of
Work with all Associates in a professional manner at all times.
EDUCATION AND EXPERIENCE:
High school diploma or equivalent (GED)
3 years of customer service or sales support experience
Working experience with SAP and other computer order entry
Strong grasp of Microsoft Office products, including Powerpoint
Gas & Hardgoods product knowledge preferred
Industry Experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent customer service and communication skills
Ability to effectively build relationships with customers and
Requires high-quality presentation and analytical skills.
Strong verbal and written communication skills, self-starter,
self-motivated, sense of urgency, personable, extroverted
personality, well organized, ability to achieve goals, ability to
focus and pay attention detail.
Communicates with clarity, verbally in one on one or group
situations, and over the telephone
Ability to calculate figures and apply concepts of basic algebra in
determining gross margin, gross profit %, actual to goal figures,
Ability to read speaks, write, spell and understand the English
Ability to work independently and under some pressure to meet
Must be able to work with a wide variety of people with different
personalities and background.
Frequent bending. Prolonged standing or sitting. Frequent finger
manipulation required for typing, computer and/or calculator.
Occasionally lift and/or move up to 50 pounds
Must be able to operate in a drug-free workplace.
EOE AA M/F/Vet/Disability.Qualified applicants will receive
consideration for employment without regard to their race, color,
religion, national origin, sex, protected veteran status or
Keywords: Airgas Inc, Wilmington , SALES SUPPORT SPECIALIST, Sales , Wilmington, North Carolina
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