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Service Support Analyst- Expert - Face to Face interview required

Company: Paramount Software Solutions, Inc
Location: Wilmington
Posted on: May 19, 2019

Job Description:

Service Support Analyst- Expert Location Wilmington, NC Duration 8 Months Interview Face to Face User Support Analyst located in the Wilmington Regional Office to support staff in the regional office both on the phone and with internal office visits. -Provide technical support for routine and non-routine issues while using the issue tracking system to communicate progress and resolution -configure and install new computers -Ensure all desktops are up-to-date with all encryption, antivirus, and firmware upgrades as necessary -Ensure all resolutions maintain a secure systems and network environment. This position may, at times, participate in system integration (computer network, business management, etc.) and networking activities (server requirements analysis, troubleshooting, etc.) -Able to lift equipment up to 35lbs. Skills Required Knowledge of Hardware (laptops, desktops, mobile devices) Knowledge of Applications (MS Office, Adobe, Google Chrome) Knowledge of Operating systems (Windows 7 thru 10) Knowledge of Networking (PC's, printers and cabling) Experience providing desktop support in a helpdesk environment, using a tracking system to create and resolve helpdesk tickets Effective verbal and written communication skills to consult with clients and other IT professionals to resolve technical problems and ensure client s

Keywords: Paramount Software Solutions, Inc, Wilmington , Service Support Analyst- Expert - Face to Face interview required, Professions , Wilmington, North Carolina

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