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Service Support Analyst

Company: Gateway Solutions Inc
Location: Wilmington
Posted on: May 19, 2019

Job Description:

Client State of North Carolina Role Service Support Analyst Location Wilmington, NC Duration 06 to 12 Months In Person Interview Only Required Skills Knowledge of Hardware (laptops, desktops, mobile devices) Knowledge of Applications (MS Office, Adobe, Google Chrome) Knowledge of Operating systems (Windows 7 thru 10) Knowledge of Networking (PC's, printers and cabling) Experience providing desktop support in a helpdesk environment, using a tracking system to create and resolve helpdesk tickets Effective verbal and written communication skills to consult with clients and other IT professionals to resolve technical problems and ensure client s Complete Description User Support Analyst located in the Wilmington Regional Office to support staff in the regional office both on the phone and with internal office visits. -Provide technical support for routine and non-routine issues while using the issue tracking system to communicate progress and resolution -configure and install new computers -Ensure all desktops are up-to-date with all encryption, antivirus, and firmware upgrades as necessary -Ensure all resolutions maintain a secure systems and network environment. This position may, at times, participate in system integration (computer network, business management, etc.) and networking activities (server requirements analysis, troubleshooting, etc.) -Able to lift equipment up to 35lbs. Waiting for your response Thanks Regards, Sunil Kumar 703-665-5325 913-210-4277 sunil(at)gatewaysi.com

Keywords: Gateway Solutions Inc, Wilmington , Service Support Analyst, Professions , Wilmington, North Carolina

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