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Installer/Trainer

Company: Captioncall LLC
Location: Wilmington
Posted on: May 16, 2019

Job Description:

CaptionCall Installer/Trainer Summary Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement. Essential Duties and Responsibilities * Install and troubleshoot CaptionCall phones * Courteously train customers on how to use the phone and its features * Promote the CaptionCall service * Create lead generation activities and generate referrals * Attend and participate in trade shows and other corporate events as assigned * Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business * Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events * Complete service calls as assigned * Accurately maintain customer records * Complete required reports and submit invoices and feedback on customer interactions * Retrieve and clean phones of former customers * Maintain adequate inventory of equipment and supplies in order to service customers * Adapt to new responsibilities as necessary * Other duties as assigned Knowledge/Skills/Abilities Required * Provide excellent customer service * Ability to effectively communicate in English through reading, writing, speaking and listening * Ability to work evenings and weekends as needed * Ability to drive and travel via air as needed * Ability to tailor to unique needs of individual customers * Must be reliable, organized and punctual Experience/Education/Certifications * High school diploma or equivalent * Basic computer knowledge and experience * Sales experience * Experience working in the hearing health field * Experience working with senior citizens Other General Requirements/Additional Notes * Must have a reliable, licensed and insured vehicle available at all times * Possess and maintain a valid driver license * Maintain a good driving record * Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties. * Must be able to walk, bend, crawl, kneel, lift and move furniture as needed * Ability to sit and/or stand at a desk and work with a computer for extended periods of time. * Positive attitude, team player, good interpersonal communication skills and able to work across company departments. CaptionCall?, because life is calling. Equal Employment Opportunity: CaptionCall? is an Equal Opportunity, Affirmative Action EmployerSDL2017

Keywords: Captioncall LLC, Wilmington , Installer/Trainer, Professions , Wilmington, North Carolina

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