WilmingtonRecruiter
the smart solution for Wilmington jobs

Sr Analyst-Sys Anly & Prg

Company: Verizon Wireless
Location: Wilmington
Posted on: September 10, 2018

Job Description:

What you'll be doing The Technology team within the National Customer Service organization is responsible for identifying the strategic direction, planning, and execution of all technology efforts to support the implementation of end to end service delivery offerings. The routing analyst will manage a delivery team supporting multiple Epics and Programs, as well asoperational requests, to deliver value add call routing features into production. This position is vital to the daily strategic operations of Field Organizations and providing a world class, personalized customer experience. The position will have visibility at the Director level and above. Key Responsibilities: Development and implementation of call routing: hour of operation changes, new skill groups, new call types, launching new locations, and technology conversions Implementation of larger enterprise level routing projects with support and partnership of strategy and architecture teams Delivery of operational routing requests to support center openings and closings, as well as directing calls to desired locations Support for troubleshooting, clean up, and audit items Discovery of enhancement opportunities, identifying issues, creating action plans for improvements What we're looking for You'll need to have--- 3 years Verizon Wireless experience preferred Expert knowledge of Cisco UCCE/IPACD and ICM Script Editor is required Strong background in telephony and IVR 3 years of experience coding routing requirements; validating code, UAT and PIV. Even better if you have--- Proven ability to identify and document requirements for technologies and applications Experience in an Agile environment leveraging JIRA, Clarity and Confluence is highly desirable Ability to develop measurements and track project initiative metrics Excellent organizational and time management skills Results oriented, strong sense of urgency, proactive and flexible Excellent quantitative, problem-solving, technical and analytical skills Effective and proven presentation, verbal, and written communication skills Ability to effectively negotiate solutions and deadlines with others Ability to work independently with minimal supervision while contributing to overall team success Ability to meet deadlines, adapt quickly to last-minute changes, and manage multiple projects in a fast-paced environment Ability to communicate complex ideas/projects in easy to understand terms and concepts Demonstrated track record of accomplishments, including successful project launches Proficient with MS Office and G Suite applications Preferred working knowledge of Verizon Wireless internal applications and technologies including: Case, BPM, IVR, Desktop, Web, App, Chat, Call Routing Available to work occasional evenings, overnight and/or weekends as needed for support of specific product, process, or system launches While there is value in the items above, we value the items below more. The individual must be passionate about uncovering better ways of developing software by doing it and helping others do it. They will do this by valuing: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan And above all else Work with ethics, demonstrate commitment to driving Verizon success, and commit to having fun driving transformational change When you join Verizon You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon Wireless, Wilmington , Sr Analyst-Sys Anly & Prg, Professions , Wilmington, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


OTR Owner Operators - Dedicated Lanes - Run the OH-TX-FL Triangle
Description: New Rate Increase effective 5/25/2018Job Description: Owner Operators Needed To Run OH-TX-FL Triangle Please call Sandi General Transport, Inc. 844 745-3500. Are you looking for an established family-owned (more...)
Company: General Transport
Location: Fayetteville
Posted on: 09/24/2018

Class A CDL Truck Driver
Description: Call Smith Today at 855 396-7493Job Description:Smith Transport, Inc. Benefits: --- Home Time: EVERY OTHER WEEKEND --- NEW PAY PACKAGE YOU HAVE CHOICES--- .48 CPM LOADED EMPTY / 57,000 TO 77,000 (more...)
Company: Smith Transport, Inc.
Location: Wilmington
Posted on: 09/24/2018

Truck Driver- CDL B*
Description: Company Overview About Core Main Core Main is one of North America's largest distributors of water, sewer, storm, fusible piping and fire protection infrastructure products that serves the needs (more...)
Company: Core & Main
Location: Wilmington
Posted on: 09/24/2018


Regional Company Drivers
Description: Job Description: Regional Company Drivers .50 Per Mile All Miles Contact Joe Mooney - Recruiter 888 969-4885 ex. 181 Logistics One is a growing business since 1994. We take pride in knowing our drivers (more...)
Company: Logistics One
Location: Fayetteville
Posted on: 09/24/2018

Entry Level CDL-A Truck Driver - Earn Top Pay FAST! -
Description: br br br br Trainee Truck Driver Opportunities br br At Western Express, you'll start out making more and ultimately receive company driver pay in only 90 days If you are a recent CDL-A (more...)
Company: Western Express
Location: Greenville
Posted on: 09/24/2018

CDL A Truck Drivers - Average $70,000
Description: OUR DRIVERS ARE WORTH IT That's why we keep giving them more per mile. Our newest increse has drivers starting at up to 51 CPM and earning 70,000 a year. Company Pay Benefits Pay You Can Bank On - (more...)
Company: National Carriers
Location: Fayetteville
Posted on: 09/24/2018

OTR Team Tractor Drivers: New $18,000 sign-on bonus
Description: Job Description:Travel throughout the United States and Canada. Higher revenue on lower miles. Welcome to Panther. We are looking for OTR Team Tractor Drivers to drive tractors for Fleet Owners
Company: Panther Premium Logistics
Location: Wilmington
Posted on: 09/24/2018

Owner Operators and Fleet Owners
Description: Owner Operators and Fleet Owners NeededPanther Premium Logistics is looking for Owner Operators and Fleet Owners with Tractors and StraightTrucks to join our team. Travel throughout the United States (more...)
Company: Panther Premium Logistics
Location: Wilmington
Posted on: 09/24/2018

CDL-A Regional Truck Driver Kernersville NC
Description: From working with top-notch equipment and learning new skills, to teaming up with people who take pride in their jobs and yours - once you see what Averitt truck driver jobs are all about, you'll want (more...)
Company: Averitt
Location: Fayetteville
Posted on: 09/24/2018

Expedited Team Owner Operator Truck Driver
Description: br br Call br br Job Description: br br Roadrunner Offers: ul li Solos Earn Up to 210,000 plus Per Year li Teams Earn Up to 350,000 plus Per Year li Excellent Referral Bonus (more...)
Company: Roadrunner Transportation Systems
Location: Wilmington
Posted on: 09/24/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Wilmington RSS job feeds