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Analyst, Member Experience Reporting

Company: AAA Club Alliance
Location: Wilmington
Posted on: January 27, 2023

Job Description:

AAA Member Experience is seeking an experienced Data Analyst who will create reports, analyze data and provide recommendations on customer experience issues. Position may office in Wilmington, DE, Lexington, KY, Cincinnati, OH or Tulsa, OK. Other locations will be considered.What We Can Offer You:Eligibility for annual bonus planComprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match up to 7%, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.The primary duties for the Member Experience Data Analyst are:Develop new and maintain legacy reporting functions for Member Experience, including data from surveys, CRM, complaints, etc.Craft data stories through presentations, written summaries, live dashboards and data visualizations that accurately outline problem statements and provide actionable, unbiased intelligence and recommendations.Summarize information into key insights; establish linkage to business strategy andor objectives.Gain deep knowledge of existing Voice of Customer, financial and operational data to identify data sources that could provide data correlation for insights.Prepares competitive analysis and maintains knowledge of historical data trends, watching for developing trends andor anomalies that might impact the customer experience; shares findings with appropriate team with recommendations for actions to address andor dynamics contributing to the trends.Collaborates with Business Line leaders to compile reports and statistics. Gathers statistics from other AAA Clubs and AAA National to compare and forecast sales and revenues.Minimum qualifications:Bachelor's degree in Accounting, Finance, Statistics, MathematicsApplied Statistics, Economic Business.Sybase SQL Anywhere, SAS andor Power BI Experience required.4 - 5 years Administration or related field and business andor data analysis.Ability to develop, analyze and interpret financial and operational data. Strong understanding of technology platforms and systems across multiple business functions.Knowledge of business andor data analysis, interpretation and solution formulation and recommendations.Advanced experience with Microsoft Excel (pivot tables, advanced modeling, creating chartsgraphs) and PowerPoint.Highly knowledgeable and experienced in SQL language and the development of reports in Power BI.Strong business writing and communication skills, including the ability to work independently on detailed and complex projects and initiatives.Ability to form alliances with vendor representatives AAA National and other AAA clubs, internal clients, support departments, etc.Strong desktop skills including Microsoft Office, Internet, Intranet.Knowledge of financial and operational analyses leading to desired results.Ability manage multiple products and project demands.AAA Club Alliance (ACA) is an equal opportunity employer.Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Keywords: AAA Club Alliance, Wilmington , Analyst, Member Experience Reporting, Professions , Wilmington, North Carolina

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