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Principal Consultant: Observability and IT Ops

Company: The Nippon Telegraph and Telephone Corporation (NT
Location: Wilmington
Posted on: September 24, 2022

Job Description:

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?
Principal Consultant: Observability and IT Ops

The Principal Consultant: Observability and IT Ops is an expert in one or more particular industries or verticals and is extremely knowledgeable on industry trends and the marketplace and players. This individual deals with complex client accounts.

Primarily responsible for the development of business process related solutions for clients. Viewed by customers as a consultant. Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a client's internal process or function being modified for improved efficiency and effectiveness. May involve the recommendation to shift future performance to a third party. Performance is typically evaluated based on the capture of the business opportunity and/or utilization, (i.e., billable hours).

Require a Principal Consultant to drive advisory for Observability and IT Ops with our clients, field sellers, SAs, and partners.

The resource will focus on:

1) Client facing innovation and delivery activities: Delivering IT Service Management, ITIL, and IT to Business alignment consulting. Landing paid consulting for Observability and *IT Ops. Landing tip of spear Visibility Performance Observability Workshops. Deliver or assist in delivering tip of spear advisory workshops. (50%)

2) Client facing pre-sales support and technical solutioning. (25%)

3) Internal facing business development with sales, delivery teams, and partners. (25%)

Working at NTT
In this role, you will:

  • Takes ownership of conducting meetings, writing proposals and delivering presentations.
  • Facilitate and lead client workshops with C-suite and senior level participants.
  • Use client engagement skills to identify, analyze and translate client problems into areas for improvement.
  • Provide the end to end solution set to enable the client's business transformation.
  • Take ownership of the integration of the solution by devising the internal co-ordination of the solution implementation.
  • Attend industry and technical conferences to ensure that they remain abreast of developments in their area of expertise and related disciplines.
  • Improve the client's business and ensuring business development by translating opportunities into innovate solutions for the client.
  • Take ownership of client facing workshops by collecting, reviewing and analyzing both IT and business issues.
  • Guide the identification of client requirements and oversee value assessments and business process analyses.

    What will make you a good fit for the role?

    This role is perfect for you if you:
    • Knowledge in one or more applications: AppDynamics, Riverbed Aternity/Opnet/NPM, Grafana, ThousandEyes, SignalFX, SolarWinds, Densify, LogicMonitor, Gigamon, LiveAction, DataDog, NetBrain, ServiceNow, Moogsoft, Big Panda, Tanzu
    • Deep vertical/domain/industry expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management
    • Knowledge and understanding of IT industry environment and business needs
    • Excellent understanding of business transformation couple with strategic thinking ability.
    • Strong problem-solving and analytical skills
    • Interpersonal skills with the ability to develop and maintain strong stakeholder relationships
    • The ability to work with a variety of internal and external stakeholders to ensure that the delivery of business transformation
    • Extensive knowledge of systems, software and programming languages
    • Ability to focus on detail with an understanding of how it impacts the business strategically
    • Excellent client service orientation
    • Ability to work in high-pressure situations
    • Ability to establish and manage processes and practices through collaboration and the understanding of business
    • Ability to facilitate workshops with level clients

      Academic Qualifications and Certifications:
      • Degree in relevant field
      • Certified Management Consultant (CMC), preferred
      • Relevant industry specific accreditations and/or affiliations

        Required Experience:
        • Significant experience in a consulting or IT role within a large scale (preferably multi- national) technology services environment
        • In-depth experience in integrating the solutions for particular projects with the business domain, enterprise concerns, industry standards, established patterns, and best practices
        • Knowledge in one or more applications: AppDynamics, Riverbed Aternity/Opnet/NPM, Grafana, ThousandEyes, SignalFX, SolarWinds, Densify, LogicMonitor, Gigamon, LiveAction, DataDog, NetBrain, ServiceNow, Moogsoft, Big Panda, Tanzu
        • Some business development and pre-sales experience

          Join our growing global team and accelerate your career with us. Apply today.

          Equal opportunity employer

          NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

Keywords: The Nippon Telegraph and Telephone Corporation (NT, Wilmington , Principal Consultant: Observability and IT Ops, Professions , Wilmington, North Carolina

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