VRV Service Technician
Company: Hoffman ' Hoffman Inc
Location: Wilmington
Posted on: August 6, 2022
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Job Description:
Job Title: Reports to: FLSA Status: Variable Refrigerant Service
TechnicianVariable Refrigerant Director of Technical OperationFull
Time, Non-Exempt (Eligible for overtime)We are 100% employee-owned
through an Employee Stock Ownership Plan (ESOP). This is a
retirement benefit for ouremployees that is wholly paid for by the
company in addition to 401(k) options for employee contributions.
There areapproximately 7,000 ESOPs in the United States, governed
by the IRS and the U.S. Department of Labor. Researchindicates that
ESOP companies tend to grow faster in sales and employment. ESOP
employees tend to have 2.2 times asmuch in retirement savings as
employees in traditional companies.Position Purpose: The primary
purpose of this position is to provide job site surveys during
equipment installation, startup/commissioning of new equipment and
systems, warranty service, owner direct preventative maintenance,
and troubleshooting/repair services on variable refrigerant air
conditioning equipment. This work involves both heat pumpand heat
recovery variable refrigerant systems including the system control
network. This work also includes associated ancillary equipment
such as dedicated makeup/outdoor air units. Hoffman is currently
the manufacturer's representative for Daikin Variable Refrigerant
equipment. While Daikin is our primary brand and most of our
workload, we also provide end user service support for numerous
other brands of variable refrigerant equipment. Strong emphasis on
customerservice. This position may occasionally involve after hour
call outs to provide emergency repairs. Provide guidance and
direction to administrative personnel to effectively plan,
schedule, coordinate, etc. all activities related to field variable
refrigerant service and construction/replacement work.Hoffman
Mechanical Solutions, Inc. is a company focused on being #1 in the
HVAC industry in providing the most innovative HVAC solutions
through superior design and customer service.Employment at Will:
Nothing herein is intended to create a contract of employment or to
guarantee employment for a definite duration.Duties and
Responsibilities:---Service a variety of HVAC products and
equipment and ensure customer satisfaction. Heavy emphasis
onvariable refrigerant equipment and systems.---Read and understand
blueprints, equipment manuals, and engineering specifications to
properly diagnose andrepair units.---Use a variety of hand-tools
and specialty equipment typical of the commercial HVAC Service
trade.---Perform job site visits to monitor installation of new
equipment. Provide technical support to installingcontractor and
report installation defects to management as needed.---Provide
start up and commissioning service upon completion of construction.
Support installing contractor toresolve problems that prohibit
proper startup and commissioning. (i.e. piping leaks, communication
faults,improper equipment mounting, improper piping installation,
etc.)---Perform routine system preventive maintenance by utilizing
manufacturer specific data logging device to analyzesystem
performance. Must be able to understand the data and analyze in
detail so minor problems such as faultysensors are found prior to
significant equipment damage.---Respond to service calls and
utilize manufacturer specific data logging device to troubleshoot
and diagnosevariable refrigerant equipment and systems. Must be
able to find root cause of failure and must be able to makethe
necessary repairs.---Identify, analyze, diagnose, and repair other
non-variable refrigerant systems and products at customer's
location.---Survey customer site for properly operating equipment
and report any deficiencies found. Provide sales leads to internal
associates as necessary.---Perform preventative maintenance, site
surveys, replacement, and modifications as needed or requested by
customers.---Prepare in advance for on-site installation and
repairs by examining building layout, anticipating difficulties,
gathering materials, and coordinating various trades for on-site
work.---Diagnose/troubleshoot inoperable equipment and develop
action plan for repairs and problem resolution.---Determine
replacement parts required, secure materials, and complete repairs
on a timely basis. Return any non-used or refundable parts for
credit.---Interact face to face with customers to ensure proper and
accurate communications exist.---Document all work performed by
accurately completing field service reports, equipment log sheets,
etc.---Complete and submit all required paperwork on a timely
basis.---Operate and be diligent in properly caring for and
maintaining a company vehicle.---Provide technical support to
customers. Flexible to work overtime/weekends as necessary to meet
customer requirements.---Limited travel required but may include
occasional overnight stays.---Stay informed on industry news and
trends, products, services, competitors, and relevant information
aboutexisting and emerging technologies, and the latest
product-line developments. Attend company training seminarsto
become familiar with product lines.---Conduct oneself in a
professional manner as a positive representative of the company
both to the customer and public.Knowledge/Experience/Critical
Skills Required:---Education/Experience - associate degree or
equivalent from a Technical/Trade School with a certificate
inHeating, Ventilation, and Air Conditioning. Minimum of Five (5)
years related experience preferred or anequivalent combination of
education and experience.---Operational knowledge of computers and
Microsoft Office software preferred.---Ability to read, comprehend,
and write simple instructions and short correspondence. Ability to
effectivelypresent information in one-on-one and small group
situations.---Ability to add, subtract, multiply, and divide in all
units of measure, using whole number, common fractions,
anddecimals. Ability to compute rate, ratio, and percentages.
Ability to understand data presented in a graphicalformat such as
pie charts, bar graphs, etc.---Ability to recognize problems and
develop the most cost-effective solution. Ability to collect data,
establishfacts, and draw valid conclusions.---Must pass pre-hire
requirements including background check, motor vehicle report, and
drug screening.---Must possess valid drivers' license.---Must
possess EPA mandated card for safe refrigerant handling. Universal
certification preferred.Physical Demand Requirements:---In order to
properly perform the duties of this job, the employee is regularly
required to stand, talk, hear and usehands/fingers in order to
grasp/handle/feel. The employee frequently is required to walk,
reach, stoop, kneel,crouch, climb up and down ladders and/or crawl.
The employee is occasionally required to sit. The employeemust
regularly lift and/or move up to 10 pounds, frequently lift and/or
move up to 50 pounds, and occasionallylift and/or move up to 75
pounds. This position requires close vision, distance vision, color
vision, peripheralvision, depth perception, and the ability to
adjust focus.---This position requires frequent working outdoors,
inside mechanical/equipment rooms, regularly being exposedto
extreme inside/outside weather conditions to include extreme hot
and/or extreme cold. This position isregularly exposed to live
voltage, moving mechanical parts, and heavy equipment. Frequent
exposure to wetand/or humid conditions, elevated and/or precarious
workplaces, fumes or airborne particles, risk of electricalshock
and vibration. Occasional exposure to toxic or caustic chemicals,
extreme cold, and extreme heat. Thenoise level in the work
environment is typically loud---Standing: Frequently---Walking:
Frequently---Sitting: Occasionally---Stooping:
Frequently---Handling/Fingering: Frequently---Climbing:
Frequently---Bending: Frequently---Pushing/Pulling 12 lbs. or less:
Frequently---Lifting/Carrying 10 lbs. or less:
Frequently---Lifting/Carrying 11-50 lbs.:
Frequently---Lifting/Carrying 51-75 lbs.: Occasionally---Reaching
Outward: Frequently---Reaching Above Shoulder:
Frequently---Squatting/Kneeling: Frequently---Driving:
FrequentlyThis job description is intended to provide information
regarding the essential functions and basic duties of this
position. It is not intended to be construed as an exhaustive list
of all functions, responsibilities, skills and duties that could be
assigned. Additional functions and requirements may be assigned by
management as it deems appropriate. This document does not
constitute a contract and is subject to change at the discretion of
Hoffman Mechanical Solutions, Inc.
Keywords: Hoffman ' Hoffman Inc, Wilmington , VRV Service Technician, Professions , Wilmington, North Carolina
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