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DHTS Application Analyst

Company: Duke University School of Medicine
Location: Carolina Beach
Posted on: May 5, 2021

Job Description:


Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award - highest honor by the Healthcare Information and Management Systems Society (HIMSS) - for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.

Duke Health Technology Solutions Job Description

Job Title: DHTS Application Analyst I

Job Code: 3839

Job Level/Band: CD

Requisition ID #: 95028

Shift: First

Hours per week: 40

Group: DHTS Image Management Services

Revised Date: 03/01/2021

Duke Requisition ID #: 401921147

Primary role:

Provide consultation and assistance to users of Radiology health information systems to include analyzing user requirements, testing applications, application problem resolution, training users, writing user documentation and resolving user problems.

Essential tasks/responsibilities:

  • Function as interface between the Radiology clients and the health information systems divisions; provide day-to-day operational support for the production systems; coordinate application modifications that apply to multiple systems. Provide application troubleshooting support to another member of the Informatics Team as necessary.

    • Interprets and analyzes systems, data, and information with supervision.

      • Provides systems support, including troubleshooting and the configuration and testing of software.

        • Assists with testing new and updated software.

          • Participates in planning and providing customer training sessions on system use or revisions.

            • Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.

              • Completes moderately complex tasks and portions of larger information system projects with direction.

                • Identifies internal resources to build project team performance.

                  • Assists in making oral and written presentations to project teams and management

                    • Updates system, operational and department documentation. Write and update user documentation.

                      • Assist with workflow redesign with Imaging Services. Recommends areas for process improvement.

                        • Provide 24 x 7 on-call coverage for user support on a rotating basis.

                          • Travel throughout all facilities within DUHS to assist with Radiology Health Information Systems as needed.

                            • Ensure security of technology solutions with supervision.

                              • Ensure security of technology solutions:
                                • Administer, validate, and review user and system accounts, access controls, audit logs and system integrity to maximize system security and data confidentiality.
                                • Research and remediate generic and system-specific vulnerabilities.

                                  • Perform other related duties incidental to the work described herein.

                                    Preferred Experience:

                                    Bachelor's degree in a health-related field or five years of clinical experience or an equivalent combination of an undergraduate degree and experience. Or a Bachelor's degree in Radiologic Technology.

                                    License/Certification: If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required.

                                    It is desirable but not mandatory to have operational experience in the areas of:

                                    *Experience with design, implementation and support of Windows 20XX
                                    *Experience with supporting applications in virtualization strategies across multiple technologies/platforms
                                    *Previous experience managing an enterprise system in a demanding environment
                                    *Visage Radiology Viewer system/application experience desirable

                                    *EPIC Radiant experience
                                    *TeraRecon application experience desirable

                                    *PowerShare application experience desirable

                                    *Candelis DICOM Image router experience desirable
                                    *Understanding and experience with data flow between radiology information systems
                                    *Previous experience in healthcare profession with patient care/clinical applications/systems desirable
                                    *Demonstrated ability to manage multiple tasks and projects, performed by a diverse group of professionals

                                    Special competencies/credentials:

                                    Preferred: Project Management skills, excellent analytical, verbal and written skills, positive outlook. Strong microcomputer skills; including Microsoft Windows 10 and the Microsoft Office suite of products.

                                    Preferred: PACS, CR, RIS and Speech Recognition experience with a general knowledge of DICOM, HL7, and IHE standards. Knowledge of Health Care Industry and related Health Care Applications preferred.

                                    Required Qualifications at this Level


                                    Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.


                                    LEVEL 1:

                                    If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels.


                                    Level 1 - No experience required beyond the minimum education (or equivalency) requirement.


                                    LEVEL 1:

                                    Customer service

                                    Critical thinking

                                    Statistical reporting

                                    Data coding - general

                                    Data analysis and trending

                                    Effective oral and written communication

                                    Database design/programming

                                    User technical support/training

                                    Database management software

                                    Ability to translate business process into a technical solution

                                    Job Code: 00003839 DHTS APPLICATION ANALYST
                                    Job Level: CD

                                    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

                                    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

                                    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Duke University School of Medicine, Wilmington , DHTS Application Analyst, Professions , Carolina Beach, North Carolina

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