Marketing Transformation Senior Associate – Business Banking Marketing
Company: JPMorganChase
Location: Wilmington
Posted on: April 2, 2026
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Job Description:
Description Chase Business Banking provides a comprehensive
suite of banking and financial services tailored to small business
owners. Our mission is to be the most recommended financial partner
in our communities, supporting business owners as they start, run,
and grow their businesses. The Business Banking Marketing
Transformation team is dedicated to empowering marketers by
optimizing technology, streamlining workflows, and fostering a
culture of innovation and continuous learning. We drive strategic
initiatives that leverage advanced solutions, including GenAI, to
enhance productivity, efficiency, and campaign effectiveness. Job
Overview As a Marketing Transformation Senior Associate within the
Business Banking Marketing Transformation team, you will provide
hands-on program management support for the development of a
unified, agentic marketing platform (CSP.21) and lead key process
improvement initiatives. We are seeking a candidate who is eager to
drive innovation and efficiency within marketing operations and is
comfortable with AI, actively using AI tools in their professional
life. Job Responsibilities CSP.21 Initiative: Secure requirements
and information from team members, consolidate inputs, and share
with the central group to inform platform development. Lead forums
or cabinets to gather insights and feedback from across the team.
Apply understanding of marketing processes to simplify and automate
the marketing campaign lifecycle, reducing manual tasks and data
entry. Support efforts to streamline campaign roles, approvals, and
guardrails. Process Improvement: Lead process improvement projects,
such as developing a common taxonomy for campaign evidence storage.
Collaborate with the Marketing Administration & Controls team to
drive marketing operations and innovation projects forward.
Proactively identify opportunities for process improvement and take
ownership of driving these initiatives forward. Partner with the
team to submit, track, and prioritize technology requests to
enhance tools leveraged by the team. Track and report on process
improvement initiatives, providing regular updates on progress,
outcomes, and impact. Create clear, effective presentations to
support project communication and stakeholder engagement. Required
qualifications, capabilities, and skills Bachelor’s degree in
Communications, Marketing, Business, or related field. Minimum 3
years’ experience in Marketing, project management, or a related
discipline, preferably within Financial Services. Strong
understanding of marketing processes and campaign management.
Experience in program or project management, with a track record of
delivering complex initiatives. Demonstrated experience using AI
tools and technologies in professional and personal settings.
Proven ability to manage multiple projects simultaneously and
prioritize effectively. Strong written and verbal communication
skills, with the ability to present information clearly to
stakeholders. Proficiency in Microsoft Excel, PowerPoint, and
Adobe. Preferred qualifications, capabilities, and skills
Experience with marketing technology platforms, especially within
JPMorganChase. Background in process improvement and change
management. Strong organizational and project management skills.
Excellent interpersonal and influencing abilities. Demonstrated
ownership and initiative in driving projects to completion.
Detail-oriented and strategic thinker, with a focus on broader
organizational impact. Enthusiastic adopter of AI, with a curious
mindset for continuous learning and innovation.
Keywords: JPMorganChase, Wilmington , Marketing Transformation Senior Associate – Business Banking Marketing, PR / Public Relations , Wilmington, North Carolina
