Patient Service Coordinator
Posted on: July 13, 2019
Thursday, June 20, 2019
How do you see yourself today? Are you looking for that unique
opportunity where you can make a difference in the lives of the
patients you serve on a daily basis? MyEyeDr. is a high-growth,
premier healthcare company: a total vision care concept with a
unique retail experience.
Our trusted community doctors and knowledgeable teams are all
focused on helping our patients live their best lives by delivering
an exceptional, personalized experience to each of our patients in
every interaction. Our business model is unlike others in the
industry: we make healthcare accessible by welcoming all insurance,
and providing a great selection of stylish eyewear that meets the
diverse needs of our patients.
You are unlike others at this point in your career. You are looking
to build a profession with an organization that is purposeful and
whose values drive actions - from prioritizing care of our
associates and our patients, to connecting the knowledge of our
talented teams to our patients' needs, and doing so in a fun,
inclusive environment, working as one collaborative team.
We are in search of that unique individual who is inspired by a
career focused on helping others and providing quality care while
continuously growing professionally and improving MyEyeDr. in
meaningful ways. If this is you, we encourage you to apply so you
can get your journey started with MyEyeDr. where you can help
people see, look, and be their very best.
POSITION SUMMARY -
The Patient Coordinator greets and processes all incoming/outgoing
patients, monitors patient flow, answers telephone to company
standards, schedules and confirms patient appointments, and
processes insurance information. The Patient Coordinator uses their
strong working knowledge of the Optometry industry to address
patient inquires, solve problems and promote services and products
offered at the Office. The Patient Coordinator may be required to
provide pretesting, eyeglass sales and contact lens support based
upon Office volume.
ESSENTIAL DUTIES AND RESPONSIBILITIES
--- Ensure customers expectations are exceeded by directing and
communicating patient needs effectively and efficiently.
--- Effectively answer the telephone, schedule patient appointments
to company standards by utilizing resource scheduling (by third
ring, no call is to be placed on hold longer than 60 seconds).
Transcribe message for return calls (including home and daytime
--- Effectively greet incoming\outgoing patients immediately upon
entering the office.
--- Maximize patient flow, by organizing, tracking and
communicating with other associates and patients to maintain an
--- Obtain and verify insurance eligibility for all applicable
--- Audit and edit insurance claims through Enterprise for
submission to Home Office.
--- Resource scheduling appointments correctly.
--- Facilitating and rescheduling no shows appointments.
--- Communicating the use of the online history form to all
--- Enter patient's demographic and insurance information into POS
--- Confirm all patients' appointments, for the following day, by
12:00 p.m. on the preceding day.
--- Pull charts for all former patients scheduled for the following
--- Confirm that all contact lenses have arrived for
--- Attach the proper routing slip and insurance authorization -
obtaining a copy of patient's insurance ID card when
--- Ensure that all yearly exams complete a recall card, record
month and year in upper right corner of card. Forward to Home
Office at month end.
--- Check patients out through POS as requested/needed.
--- Ensure that patient has been made aware of all promotions and
--- Immediate notify Manager\Assistant Manager of any "walking
Rx's" and/or appointments.
--- Prepare invoices and packing slips to be submitted to Home
--- Close & balance POS software program at day end, completing
daily deposit, ensuring that it properly balances.
--- Fax daily sales summary report to Home Office on a daily
deposit form prior to 12:00 p.m.
--- Maintain cleanliness and organized appearance of front desk at
--- May be required to perform preliminary testing for patients, as
--- Develop skills to assist patients in all aspects of optical
--- Initiate training in the contact lens area until Contact Lens
Tech is available.
--- Help maintain the attractive appearance of the office.
--- Attend all office meetings.
--- Participate in all training opportunities offered by My Eye
--- Other duties, as assigned.
EXPERIENCE AND QUALIFICATIONS
--- High School degree/GED required. AA or BA/BS in related field
--- 1-3 years of related experience within a similar office
KNOWLEDGE, SKILLS AND ABILITIES
--- Demonstrated success in a retail, office environment addressing
a broad spectrum of customer requirements and preferences.
--- Demonstrated ability to establish positive patient rapport and
build relationships to establish repeat customer-trends.
--- Strong communication skills (oral and written) with the proven
ability to manage priorities in a fast paced, entrepreneurial
--- Ability to multi-task, set priorities and ensure that patient
commitments/deadlines are met.
--- Proficiency in utilization of automated equipment and systems
standard to the optometry industry.
--- This position requires the ability to communicate and exchange
information, utilize equipment necessary to perform the job, and
move about the office.
--- This position is performed in a traditional retail office
Keywords: MyEyeDr, Wilmington , Patient Service Coordinator, Other , Wilmington, North Carolina
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