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Territory Scheduling Coordinator

Company: Agilent Technologies, Inc.
Location: Wilmington
Posted on: May 16, 2019

Job Description:

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Some people like to solve problems. Others want to figure out how to avoid future problems by analyzing what caused them in the first place. These are the people we want to join us at Agilent Technologies. Join the recognized industry leading service team as a Territory Scheduling Coordinator in Agilent's Services and Support Division. What does this mean in terms of day-to-day activities? It means that you will be the internal voice of our customers, working on the front line with our business partners, Service Engineers and District Service Managers to fulfill the needs of these customers. As a Scheduling Coordinator you will solve unique challenges every day and provide our customers with thoughtful efficient solutions. Agilent's instrumentation enables our customers to make the world a better place. From pharmaceutical companies working on cancer treatments to environmental laboratories monitoring the quality of our drinking water, it's critical that when a customer has an issue, the Agilent Service team is quickly there to help. Agilent's team of Scheduling Coordinators has a critical responsibility in ensuring our field engineers are scheduled to be at our customers sites quickly. Can you coordinate schedules in a dynamic environment and communicate the plan effectively? Start your career as a Territory Scheduling Coordinator with a talented team that exhibits Agilent service organization's core values of: Speed; Focus; Accountability; Uncompromising Integrity; Innovation & Contribution; Trust, Respect & Teamwork. A successful person in this position will: * Be accountable for scheduling the right resource to meet customer need * Thrive in a dynamic and fast paced work environment * Communicate and keep customers updated regarding the status of on-site visits * Treat customer issues with prompt attention and an exceptional level of professionalism * Behave in a manner that results in a positive customer experience * Keep accurate and timely records of resource availability and commitments * Document handling of each service call accurately and in a timely manner in the service database * Demonstrate sound business judgment when prioritizing and managing competing priorities Qualifications: The Ideal candidate will: * Have a Customer First Attitude * Have 3+ years of scheduling or customer facing experience * Be a self-starter that needs little direction * Be comfortable adapting to changing technology * Possess excellent written and verbal communication skills * Demonstrate strong planning, coordination, and organizational skills * Be detail oriented, multi-tasker who can work with interruptions * Demonstrate effective interpersonal and cross-functional collaboration skills * Communicate effectively at all levels of the organization * Take ownership, problem solve, and drive resolution of each situation Geo Location: Wilmington, DE Note: Overtime may required on a limited basis as this is a customer facing position. Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 email job_posting@agilent.com. EOE AA M/F/Vet/Disability/Sexual Orientation/Gender Identity. For more information about equal employment opportunity protections, please see all of our notices for EEO below. https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf, https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfSDL2017

Keywords: Agilent Technologies, Inc., Wilmington , Territory Scheduling Coordinator, Other , Wilmington, North Carolina

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