CMA or RMA
Company: Pinehurst Surgical Clinic PA
Location: Pinehurst
Posted on: May 3, 2024
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Job Description:
Description:SUMMARY: The Clinical staff CMA are multi-skilled
health professionals who work interdependently with other
healthcare professionals to provide quality healthcare to the
patient. They are trained to perform both administrative and
clinical skills. The goal of the clinical staff is to optimize
outcomes and improve the quality of life for patients through
efficient, cost effective care. ORGANIZATIONAL RELATIONSHIPS:
Accountable to the Clinical Department Manager POSITION
REQUIREMENTS:1. People: 1. Patient Satisfaction/Responding to
Patients: 2. Appropriately schedules time off/Limit unscheduled
absences 3. Respond to telephone inquiries relating to department
services. 4. Return patient calls promptly. 5. Notify Patient of
test results in a timely manner per clinic/department policy 6.
Provide clean and comfortable environment for patients. 7. Perform
all duties in a timely and efficient manner. 8. Schedule follow-up
injections as needed 2. Service: 1. Prepare patients for
examinations, procedures and give follow up injections 2. Greet and
arrive the patient 3. Follow patient verification protocol 4.
Provide high level of customer service 5. Accurately obtain and
record medical histories verify all allergies, medications, and
vital signs per clinic and department protocol 6. Order, collect
and prepare laboratory specimens as needed 7. Explain treatment
procedures 8. Ensure proper consents have been signed prior to the
procedure by both the patient and MD 9. Draw up and/or give
injections as ordered by MD 10. Perform vial testing for follow-up
patients per department protocol Assist the physician during
examinations and procedures as needed: 1. Provide educational
materials and aftercare instructions 2. Supply proper equipment 3.
Applies universal precautions and maintain a sterile field as
appropriate for procedures 4. Prepare dressings 5. Clean and dress
wounds by order of physician 6. Take photographs 7. Remove staples
or sutures 8. Prepare and administer medications as directed 9.
Order x-rays, cultures 10. Respond to prescription requests/refills
11. Perform other clinical functions as delegated and supervised by
the physician 12. Escort patient to the secretary, patient access
service associate, or financial counselor 13. Prepare pathology
form, cup collection label, log and record per policy 14. Recognize
and respond to emergencies per policy Perform administrative duties
as directed: 1. Document patient communications and treatments
accurately and appropriately 2. Answer telephones and respond to
clinical voice mail messages per policy 3. Obtain prior
authorization for medications 4. Manage KPI reports including
duplicate medication and medical reconciliation 5. Maintain task
lists 6. Complete charge tickets, labels, consents, dx codes 7.
Other duties as assignedPost-Operative Follow up: 1. Calls
post-operative patients 2. Responds to prescription
requests/refills. 3. Provides aftercare instructions. 3. Quality:
1. Computers: Electronic Medical Records & Practice Management
Tasks: 2. Accurate Documentation of: All patient history,
injections and patient education per clinic policy 3. Input
charges, notes etc. into Touch works per policy 4. E-Fax and call
prescriptions 5. Monitor & complete daily clinical tasks per
department protocol Maintain rooms, equipment and supplies: 1.
Clean rooms and change linens per clinic policy. 2. Empty exam
rooms of instruments that need to be cleaned secure nurse's station
cabinets nightly. 3. Dispose of all biohazard material per clinic
policy 4. Assist with ordering clinical supplies as needed. Put
away stock upon arrival. 5. Perform inventory of products and
prepare reports as requested. 6. Maintain inventory and stocking of
products 7. Sterilize and clean equipment and supplies per
established protocols 8. Ensure maintenance of equipment is
maintained. 9. Review department stock medications and samples
regularly for expiration date 10. Clean exam room and nurses'
station counters and chairs per clinic policy 4. Safety: Ensure
Patient & Staff Safety: 1. Follow OSHA guidelines 2. Follow
universal precautions when caring for patients; Use PPE as directed
3. Follow all PSC policies when caring for patients 4. Provide
wheelchairs and assist patients with ambulation as needed. 5. Ask
for assistance when needed for lifting or transfer patients 5.
Finance: 1. Proactively Assist in Fiscal Management of Clinic
Resources: 2. Assist with maintaining established par levels on
regularly used supplies. 3. Avoid the need to over-night items or
pay increased shipping fees for rush orders. 4. Notify manager or
discuss with peers blocks of time when there are no appointments to
maximize down time completing tasks that are difficult to due
during a busy clinic.6. Growth: 1. Work Collaboratively to Promote
Increase in Clinic Patient Volume 2. Assist MD's, department
manager and marketing director with department promotions as needed
3. Look for ways to expand the clinic services and patients.
Discuss with department manager as needed. 7. Other duties as
assigned. This document is intended to describe the general nature
and level of work performed. It is not intended to serve as an
exhaustive list of all duties, skills, and responsibilities
required of personnel so classified. Refer to the department policy
and procedure manual for procedure specific personal protective
equipment requirements. PHYSICAL REQUIREMENTSAbility to lift twenty
(20) pounds.Moving, lifting or transferring of patients may involve
lifting of up to fifty (50) pounds, as well as assist with weights
of more than one-hundred (100) pounds.Ability to stand for extended
periodsFine motor skillsVisual acuity The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. While
performing the duties of this job, the employee is regularly
required to stand and talk or hear. The employee is frequently
required to walk; use hands to finger, handle, or feel; and reach
forward with hands and arms. The employee is occasionally required
to sit and stoop, kneel, or crouch. The employee must frequently
lift and/or move up to 20 pounds and occasionally lift or move 50
lbs. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and ability to adjust focus. PM22
Requirements:PREFERRED QUALIFICATIONS:Graduation from an accredited
Medical Assisting, Surgical Tech or Practical Nursing
ProgramCurrent Certification or Licensure with no
restrictionsCurrent BLS CertificationKnowledge of infection
control, sterile technique and basic health and safety precautions
applicable for work in a clinic settingUse and apply medical
terminology appropriatelyThorough knowledge of general clinical
principles, methodology and measures for outcomesAdministrative
skills necessary to effectively manage office practiceRequires
ability to stand for up to eight hours a day, bend, reach, squat,
kneel, move, lift patients and/or equipment up to 50 lbs. PERSONAL
CHARACTERISTICS: High energy levelStrong interpersonal skills;
tactfulAbility to relate sensitively to patients needsExcellent
telephone skills and etiquetteMaintains confidentialityUses
discretion and sound judgmentAbility to establish credibility with
physicians, staff, and patientsAbility to multi-task; resourceful
and well organized; takes initiativeAlways mindful of quality
improvement and cost efficient careTeam playerAbility to maintain
positive attitudeWell-groomedPI834743359084-25660-27322739
Keywords: Pinehurst Surgical Clinic PA, Wilmington , CMA or RMA, Other , Pinehurst, North Carolina
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