Donor & Client Support Specialist - 1st Shift

Company: American Red Cross
Location: Wilmington
Posted on: May 26, 2023

Job Description:

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****
Join us-Where your Career is a Force for Good!
Job Description:
Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
OUR IDEAL CANDIDATE:

• Manage donor complications arising from the donation process.
• Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns.
• Communicate directly with donors to ensure proper care and resolution of complications.
• Ask probing questions to ensure the facts of the case are known and to provide correct care.
• Manage donor complication cases to resolution and timely closure.
• Perform medical director/designee review and final quality review for donor complication cases.
• Identify, control, and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through closure). Investigate discrepancies in donor records.
• Correct, update, and verify changes to donor records to ensure appropriate entry and confidential handling of donor data.
• Identify and control impacted suspect products resulting from changes.
• Monitor security to ensure only authorized personnel has access to confidential donor records.
• Prepare and provide reports regarding donor complication cases as required.
• Perform all necessary tasks according to procedure and within established time frames.
• Perform other related duties as necessary to maintain the team workflow. WHERE YOUR CAREER IS A FORCE GOOD:
  Key Responsibilities
  Identify, investigate, and retrieve suspect products, donor deferrals, abnormal or unexpected test results, manufacturing issues, and notifications from other sources. Gain control of suspect products when indicated. Advise regions, consignees, and others to control suspect products using computer notifications, inventory systems, and telephone and e-mail systems. Respond to requests from regions and hospitals concerning bacterial contamination of components.
  Maintain Blood Services records under ARCBS directives and FDA, state, and federal regulations. Research donor records to retrieve the requested information. Work in a collaborative team environment to meet operational objectives while advancing donor and recipient safety.
  Pay Information:
  $16.97 / Hour
  Shift Information: 1st shift Sunday-Thursday 7:00a-3:30P
  WHAT YOU NEED TO SUCCEED:
  • Provide appropriate care for donors reporting complications from their donation.
  • Take appropriate and timely product action in response to additional information provided. WHAT WILL GIVE YOU THE COMPETITIVE EDGE:
    Qualifications
    • Associate Degree or equivalent combination of related education and experience required.
    • A bachelor's degree in a science or health care field is preferred.
    • Minimum one year of related experience in blood banking, laboratory testing, medical records, auditing, or quality review is preferred.
    • The ability to read, write, and verbally communicate at the high school to the college level is required.
    • Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. BENEFITS FOR YOU:
      We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
      • Medical, Dental Vision plans
      • Health Spending Accounts & Flexible Spending Accounts
      • PTO + Holidays
      • 401K with 4% match
      • Paid Family Leave
      • Employee Assistance
      • Disability and Insurance: Short + Long Term
      • Service Awards and recognition
        Apply now! Joining our team will provide you with the opportunity to make a difference every day.
        The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
        Interested in Volunteering?
        Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
        Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
        To view the EEOC Summary of Rights, click here: Summary of Rights

Keywords: American Red Cross, Wilmington , Donor & Client Support Specialist - 1st Shift, Other , Wilmington, North Carolina