BMW Service Advisor

Company: BMW Myrtle Beach
Location: Myrtle Beach
Posted on: May 26, 2023

Job Description:

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 -states (Georgia, South Carolina, North Carolina, and Florida) What we offer: -

• 
  
• Highly Productive Shop with High skill level technicians
  
• Fully Paid Medical Available
  
• Traditional Healthcare, Dental and Vision
  
• Dollar for Dollar HSA Match
  
• 401k with employer contribution
  
• Paid Vacations
  
• Paid Personal Time Off
  
• Career advancement opportunities, we promote from within
  
• Holiday lunches/grill outs
  
• Employee appreciation celebrations
  
  Responsibilities
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  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
    
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
    
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
    
  • Ensure the daily inventory of your -time is consistently sold to service customers
    
  • Stay in touch with your customers multiple times throughout their repair order
    
  • Answer technical questions about vehicle problems, warranties, services, and repairs with use of technician videos
    
  • Maintain Customer Success Index -above customer expectations
    
  • Identify key safety needs by performing a proven and effective vehicle walkaround -
    
  • Adhere to company policies and company standards
    
  • Encourages compliance with applicable laws and regulations
    
  • Maintain positive attitude and fun working relationship with customers and fellow employees
    Qualifications
    • 
      
    • Organized and friendly personality
      
    • Demonstrated ability to operate at a fast pace with strict time constraints -
      
    • Above average time management skills
      
    • Fantastic communication skills with your customers
      
    • Professional, well-groomed personal appearance
      
    • Consistent record of -sales success
      
    • Strong record of positive customer satisfaction results
      
    • Team oriented and self-motivated
      
    • Able to accept positive training and new ideas
      
    • Clean driving record and valid driver's license
      We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: BMW Myrtle Beach, Wilmington , BMW Service Advisor, Other , Myrtle Beach, North Carolina