Patient Access Coordinator
Company: Mednorth Health Center
Location: Wilmington
Posted on: May 25, 2023
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Job Description:
SUMMARY:
Under the general direction of the Patient Access Supervisor,
Patient Access Coordinator (PAC), works as part of the Clinical
Office Team performing those duties necessary to prepare patients
administratively for a clinical visit. The PAC is responsible for
the accuracy and completion of patient accounts based on MedNorth
departmental protocol, policies and procedures, and compliance with
regulatory agencies, to include registration functions and ensuring
all insurance requirements are met prior to patient's checkout. The
candidates' duties include answering the telephone, making
appointments, insurance verification and maintaining medical
provider schedules. The ideal candidate should possess ability to
provide a positive patient experience and excellent customer
service skills, the ability to multi-task, and attention to detail.
PAC must be available to work clinic hours of operation.
PRIMARY DUTIES and RESPONSIBILITIES:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Essential Duties and Responsibilities include the following:
PAC will process patient's registration and assist patients as
needed, ensure all fields in registration are completed
PAC will ensure patients are being schedule appropriately for
providers, following the provider scheduling guide
Follow standardized front office workflows
Ensure a positive patient experience
Training on AIDET (Acknowledge, Introduce, Duration, Explanation,
Thank You)
Maintains positive customer service at all times
Complete daily tasks timely
At check in
Ensure demographics are updated as well as any annual data
requirements are met
At Check out
Ensure all data has been collected.
Ensure follow up appointment are made or in process
Process patient collections at check in and check out
Ability to read and provide patient with any unpaid balances
due
PAC must meet expectation of insurance verification to prevent
billing delays
Follow up with patients that have not provided required insurance
verification, ID's and photos, etc. prior to check in
Provide patient education, handouts on CareMed, Cape Fear Health
Net, Managed care
As needed collect CareMed applications, after ensuring application
is complete and answer any questions for patients
Ensure patient appointment confirmations are completed using
current appointment confirmation system
Report patient concerns to supervisor
Ensure ongoing effective communication with Medical Assistants and
other clinical staff
Communicating departments 'protocol when managing same day
patients
Available to work during all clinic hours of operation
Ability to work in more than one practice management system
Follow departmental policies, practices, procedures, and work rules
in accordance with approved department and agency policies and
assists in the development and implementation of new policies
according to agency and regulatory guidelines.
Provide telephone and face to face response to requests for
services/information in a timely manner
Return all voice messages, patient text messages in a timely manner
(daily morning messages before 12noon and afternoon messages before
5:00pm or sooner)
Operator coverage as assigned
Demonstrates a commitment to cultural competence
Promotes a safe, calm and secure environment
Other duties, responsibilities and activities may change or be
assigned at any time with or without notice
SUPERVISORY RESPONSIBILITIES: N/A
ADMINISTRATIVE RESPONSIBILITIES: N/A
QUALIFICATION REQUIREMENTS: The requirements listed below are
representative of the knowledge skills, and/or ability
required.
EDUCATION AND/OR EXPERIENCE: High School graduate or equivalent,
with a minimum of 6 months experience in a health care environment.
Experience with practice management systems, ability to access
online eligibility & verification systems. Experience in customer
relations and cross system communication.
INTERPERSONAL SKILLS: Excellent interpersonal, organizational and
customer service skills. Teamwork and communication skills
essential, ability to work independently as well. Treat all
patients, co-workers, and managers with courtesy and respect.
MENTAL ABILITIES: Cognitive reasoning. Clear thinking in
high-pressure situations. Ability to prioritize and withstand
pressure of continual work with variable requirements. Ability to
concentrate and maintain accuracy despite frequent interruptions.
Critical thinking and organization skills, problem solving, and
reasoning capabilities. Ability to prioritize and handle multiple
tasks, and to work in a fast-paced atmosphere.
LANGUAGE SKILLS: Ability to speak English fluently. Spanish
speaking or another language is a plus.
COMPUTER SKILLS: To perform this job successfully, an individual
should have demonstrated competence in Microsoft Office suite and
basic data entry skills.
LICENSES, CERTIFICATES, REGISTRATIONS: N/A
PHYSICAL DEMANDS: The physical demands described herein are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations will be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to stand, walk, talk, and hear, use hands to finger,
handle or feel. The employee is occasionally required to stoop,
kneel, crouch or crawl. The employee is frequently required to lift
and/or move up to 40 pounds.
The special vision requirements for this job are close vision
(clear vision at 20 inches or less), color vision (ability to
identify and distinguish colors).
WORK ENVIRONMENT: The work environment characteristics described
herein are representative of those an employee encounters while
performing the essential functions for this job. Reasonable
accommodation may be made to enable individuals with disabilities
to perform the essential functions.
MedNorth Health Center provides comprehensive health care services,
inside a multi-cultural medical/dental clinic, to all individuals;
insured, uninsured, and underinsured. The building is heated in
winter and air conditioned in the summer with noise levels of
moderate to loud. We serve patients who speak multiple languages
and who may need the assistance of an interpreter. In this position
one may be subject to exposure to copier toner, correction fluid,
bright fluorescent lighting, and continuous personal computer
exposure.
MedNorth Health Center is an equal opportunity employer. Hiring
decisions are made without regard to race, color, religion,
national origin, sexual orientation, gender identity, disability,
or veteran status. EOE/AA/M/F/D/V
This job is a Bloodborne Pathogens risk category III position.
GENERAL EXPECTATIONS:
The incumbent is expected to attend work on a daily basis and to be
at work on time.
The incumbent is expected to report absences in accordance with
personnel policies and procedures.
The incumbent's work is expected to be accurate, neat, and
thorough, and completed on time.
The incumbent is expected to have a positive attitude, be
cooperative, and considerate of others.
The incumbent is expected to be dependable and is expected to
accept responsibility for assignments and duties given.
The incumbent has the ability to receive and express detailed
information through oral and written communications.
The incumbent is expected to dress and act in a professional manner
and adhere to all safety standards.
The incumbent is expected to participate in staff meetings, be
courteous and polite with patients and other staff.
The incumbent is expected to maintain confidentiality.
The incumbent is expected to wear uniform.
Keywords: Mednorth Health Center, Wilmington , Patient Access Coordinator, Other , Wilmington, North Carolina
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