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Airport Passenger Service Supervisor - MYR UA

Company: Unifi Aviation, LLC
Location: Myrtle Beach
Posted on: March 19, 2023

Job Description:

Essential Functions / Key Responsibilities

  • Supervises and coordinates daily activities of employees to ensure safe and effective operations.
    • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
      • Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
        • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
          • Communicates with manager concerning any problems or issues.
            • Schedules and conducts shift meetings.
              • Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
                • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
                  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.Basic QualificationsPre-requisites:
                    • Must be a local (in-state) resident.
                    • Valid In-State Driver's License.
                    • Ability to pass a pre-employment drug screen.
                    • Ability to pass up to a 10-year background check.
                    • Must be at least 18 years of age.
                    • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
                    • Must complete SIDA training to obtain airport authority identification security.Experience:
                      • 2+ years of relevant experience preferred. Must be open minded and ready to work as part of a detail-oriented team.Knowledge, Skills & Abilities:
                        • Excellent customer service skills.
                        • Strong work ethic.
                        • Ability to work in a team-oriented environment.
                        • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
                        • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.Preferred QualificationsEducation:
                          • High School diploma or GED.Experience:
                            • 4+ years of relevant experience.
                            • Relevant supervisory experience.Knowledge, Skills & Abilities:
                              • Able to communicate information and instructions verbally and/or via radio equipment.
                              • Able to communicate effectively in a professional manner.
                              • Strong leadership qualities and ability to create a passionate and efficient workforce.
                              • Able to effectively resolve employee conflicts.
                              • Ability to apply creative solutions that have a positive impact on results.Working ConditionsWork Schedule:
                                • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.Work Environment:
                                  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
                                  • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.Physical Demands/Requirements:
                                    • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights up to 50 pounds on raised surfaces.
                                    • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
                                    • Must be able to work in cramped or high places.
                                    • Must be able to carry heavy items up and down jet way stairs.Supervisory Responsibilities
                                      • Supervise team of Customer Service Agents and Leads.Legal
                                        • Unifi is an Equal Opportunity Employer.BehaviorsRequired
                                          • Enthusiastic: Shows intense and eager enjoyment and interest
                                          • Dedicated: Devoted to a task or purpose with loyalty or integrity
                                          • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
                                          • Leader: Inspires teammates to follow them
                                          • Team Player: Works well as a member of a group

Keywords: Unifi Aviation, LLC, Wilmington , Airport Passenger Service Supervisor - MYR UA, Other , Myrtle Beach, North Carolina

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