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Patient Access Specialist I

Company: Conway Medical Center
Location: Conway
Posted on: March 19, 2023

Job Description:

Position Summary:
Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted and the organization retains only those funds to which it is legally entitled.

The Patient Access Specialist I (PAS I) will check-in patient upon arrival, identify correct patient information in Hospital Systems, verify patient demographic data, and edit as needed. The PAS I will accurately identify the appropriate account for patient visit and will present and educate patients on required forms and obtain signature as required by policy and procedure. The PAS I will complete all check-in files and manage all appropriate processes specific to the patient and their visit. The PAS I will collect and post co-payments and balances on accounts due. The PAS I must be willing to report back to work during any emergency situation, this includes if needed during inclement weather, mass casualty, internal disaster, etc. The PAS I will complete other duties as assigned.

All organization staff including this position are specifically required as a condition of continued employment to make advance preparations for their families and pets in the event of weather emergencies such as Hurricanes and flooding threats. Any staff member can be determined as essential staff required to report to the facility during these events. In many cases this means reporting and sleeping at the facility before, during and after a weather emergency. By signing this job description, the staff member accepts this responsibility of readiness to report to work during any designated emergency staffing situation. CMC staff members operate as one team meeting the healthcare needs of our communities, thus this position will on occasion complete other duties as assigned beyond those designated in this primary job description which may include "float" coverage at an alternate facility, department or assignment.


Assessment of overall credit worthiness by review of a consumer credit report is required .


  • High School Diploma required. Experience:
    • One year experience working with health insurance preferred.
    • One year experience in patient registration in a medical environment preferred. Licensure/Certification/Registration:
      • Medical Terminology certification preferred. Special Skills:
        • Exemplary core customer service skills strongly required.
        • Strong organizational skills.
        • Strong PC skills required.
        • Strong verbal and written communication skills required. Working Conditions:
          • Occasional exposure to difficult patients.
          • Potential exposure to blood borne and airborne pathogens.
          • Stress level high due to multiple demands frequently occurring simultaneously.
          • Physical surroundings generally pleasant and comfortable.
          • Most work performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs. Physical Requirements:
            Light-Medium - While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert 15 to 20 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or 5 to 10 pounds of force frequently, and/or greater than negligible up to 5 pounds of force constantly to move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to hear to process instructions and safety code and alarms required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and will be assessed by post offer Employee Health fit-for-duty review.

Keywords: Conway Medical Center, Wilmington , Patient Access Specialist I, Other , Conway, North Carolina

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