Front Office Supervisor - Sandcastle at the Pavilion

Company: Springboard Hospitality
Location: Myrtle Beach
Posted on: March 19, 2023

Job Description:

Job Details

Job Location
Sandcastle Oceanfront Resort South Beach - Myrtle Beach, SC

Position Type
Full Time

FRONT OFFICE SUPERVISOR

Youre a professional people-person with a vivacious personality, having the confidence to supervise a team. Youve worked as a hotel front office agent before.

Guests and colleagues are enamored with your excellent hospitality. You make everyone feel welcomed!

You are detailed and analytically-savvy. When no one else is around, you take charge and get the job done!

If these characteristics sounds like you, we are looking for you.

We are in search of an experienced FRONT OFFICE SUPERVISOR.

This is how the job would look like:

As the Front Office Supervisor, you will supervise the desk agents (bell and valet staff if any) to ensure completion of essential duties necessary for an efficient Front Office operation.

These are what you need to do:

1. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.

2. Supervise desk agents and work load during shift. Complete shift check-lists as specified.

3. Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.

4. Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals.

5. Print cashiers report and verify balances. Verify all banks and deposits accordingly.

6. Monitor key control to maintain hotel security.

7. Respond to guest questions regarding the hotel. Know the lay out of the hotel and the surrounding areas.

You may be assigned this:

1. Maintain good working relationships and open lines of communication with all other departments.

2. Train, cross-train, and re-train (when necessary) all Front Office staff.

3. Assist the leadership when necessary.

4. Perform special projects and other responsibilities as assigned.

Our expectations from you:

• Abide by payroll policies, procedures (punch in/punch out) and rules of conduct as stated in the OLS Hotels & Resorts associate manual.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.
• Report any unusual occurrences and/or request to the immediate supervisor/MOD.
  4. Read and abide by all the regulations and rules of conduct stated in the associate handbook.
  
  No. of associates supervised: 3 to 10 Associates
  
  Travel required: None
  
  Hours Required: Scheduled days and times may vary based on need.
  
  These are what the job requires:
  
  Education: High school education or equivalent experience
  
  Experience: 1-2 years supervisory experience in a Hotel or other customer relations positions
  
  Skills and Abilities: Be able to type; ability to communicate in English; second language desirable; ability to achieve positive guest relations and maximize guest satisfaction; ability to handle cash and credit transactions; ability to enforce all company rules and standards.
  
  ENVIRONMENT
  
  Physical Job Requirements
  
  (for essential functions only)
  
  Lifting/Pushing/Pulling/Carrying
  
  Light for office administration i.e. pulling out cash draw, key draw and safety deposit boxes.
  
  Bending/Kneeling
  
  Light for office administration i.e. to retrieve safety deposit boxes and cash draw.
  
  Mobility
  
  Light - to retrieve messages and guest mail.
  
  Continuous Standing
  
  Heavy - to attend to customers.
  
  Climbing Stairs:
  
  X No Climbing Required.
  
  Driving:
  
  X No Driving Required.
  
  Work Environment Inside: 100 %
  
  Describe any abnormal temperature exposures: NONE
  
  Hearing Critical X Moderate Minimal
  
  Vision Critical X Moderate Minimal
  
  Speech Critical X Moderate Minimal
  
  Literacy X Critical Moderate Minimal
  
  Explain: Ability to communicate with guests and staff; Key Control, cashiering, run & verify reports, etc.; Ability to handle guest relations & supervise staff; Ability to run & verify reports. Cashiering duties
  
  Chemicals/Agents
  
  X No Chemicals/Agents Used.
  
  Protective Clothing Type:
  
  X None Required.
  
  Equipment:
  
  Computers, phone, copiers, radio, ALICE or HotSOS device.
  
  Interested?
  
  Apply directly at www.olshotel.com/careers
  
  We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

Keywords: Springboard Hospitality, Wilmington , Front Office Supervisor - Sandcastle at the Pavilion, Other , Myrtle Beach, North Carolina