Hospitality Intern @ Ocean Enclave

Company: Hilton Grand Vacations
Location: Myrtle Beach
Posted on: March 17, 2023

Job Description:

Job DescriptionThe HGV Intern will be responsible for the following tasks:

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• Learn the processes and procedures for the front desk
  
• Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
  
• Inputs information into the computerized reservation system to update and maintain records
  
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required
  
• Generates invoices and collects monies due through the rental program and merchandise sales. Maintains safety deposit boxes.
  
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
  
• Prepares and consistently restocks the front desk with supplies, including preparing arrival packets
  
• Type correspondence and reports for management as needed
  
• Attend a Sales Presentation and gain an understanding of the overall sales process
  
• Prepare a final report outlining work on assigned projects to a panel of senior leaders at the end of the program.
  
• Attend multiple development opportunities (both in-person and virtual) as outlined in the program.
  
• Ability to multitask and effectively manage competing priorities.
  
• Strong communication skills, both verbal and written.
  
• Always model the Hilton Grand Vacations Values when interacting with guests both internal and external.
  
• Strong computer skills and familiarity with Microsoft Office Product Suite.
  
• Participate in a local community outreach event with assigned cohort group in alignment with Hilton Grand Vacations' Corporate Social Responsibility platform.
  
  QualificationsHilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:
  
  
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  • High School Diploma/GED
    
  • Currently pursuing a 4-year Undergraduate Degree
    
  • PowerPoint, Excel, Outlook experience will be necessary. -
    
  • Intern should also have well-rounded experiences beyond classroom work. -
    
  • Attention to detail, organized and ability to multitask.
    
  • Strong written and verbal communication skills.
    
    
    What will it be like to be a Team Member with Hilton -Grand -Vacations?
    
    At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to encourage the best in us, we empower Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.
    
    Through encouraged ownership, continual evolution, and a dedication to uphold the highest standards, Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.
    
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    

Keywords: Hilton Grand Vacations, Wilmington , Hospitality Intern @ Ocean Enclave, Other , Myrtle Beach, North Carolina