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PT Hospitality Specialist - Wilson Center

Company: Cape Fear Community College
Location: Wilmington
Posted on: January 27, 2023

Job Description:


Wilmington - Downtown Campus, NC

Job Type

Part Time Staff


President's Office

Job Number


Position Description
DEFINITION:This position works within the Operations department with direct supervision of the Hospitality Coordinator to administer exceptional food and beverage operations of the Wilson Center. The ideal candidate for this position will need to be flexible in overseeing performer and special event services at a variety of levels, while having a high level of focus on efficiency, process refinement and guest careDISTINGUISHING CHARACTERISTICS:This position is an event and customer service professional, with a strong background in the food and beverage industry, committed to the Center's artists, guests, beneficiaries, and rental clients. This position works within the Operations department with overall supervision and guidance of the Hospitality Coordinator. Due to the operating hours and variety of tasks involved in this position, it is critical that this position works with a great deal of independence and sound judgment. SUPERVISION RECEIVED AND EXERCISED:

  • Receives general direction and supervision from the Hospitality Coordinator
  • Exercises general direction and supervision over volunteer corps
  • Works closely with CFCC Custodial to coordinate event cleaning and sanitation
  • Works closely with all internal Wilson Center departments to administer exceptional events.
    Duties & Responsibilities (Essential Functions)
    ESSENTIAL AND OTHER IMPORTANT FUNCTIONS:Essential and other important responsibilities and duties may include, but are not limited to, the following:
    • Oversee Artist Services which includes: arranging and procuring meals for touring personnel, arranging and procuring food and beverage needs for touring personnel, preparing all backstage areas for touring personnel, advance and discuss specific needs with Tour Manager,
    • Be point of contact (prior to and day-of) for all hospitality needs for touring personnel
    • Coordinate transportation needs with touring personnel
    • Oversee Artist Services Volunteers
    • Assist in setup and coordination of special events to include banquets, VIP receptions, opera box service, galas and any event that exceeds the normal operating procedure of the Wilson Center.
    • Address client and guest complaints when appropriate; inform the Guest Experience Coordinator of all complaints.
    • Be vigilant and proactive in anticipating and meeting client and guest needs during an event.
    • Educate, enforce, update, and lead by example for Volunteer Corps concerning guidelines, guest services and safety.
    • Ensure ADA compliance for special guests and touring personnel.
    • Maintain a clean driving record in order to operate all vehicles, including 15 passenger vans.
    • Maintain a clean, organized, and efficient work environment within all of the food and beverage areas of the center and personal vehicle as well as all rentals or loaner vehicles.
    • Understand and enforce Cape Fear Community College's alcohol policy in strict accordance to NC ABC laws.
    • Assistant with concessions operations to include; stocking, volunteer management and cash reconciliation. Other Important Functions:
      • Perform other related duties and responsibilities as assigned
        QUALIFICATIONS:Knowledge of:
        • ABC Commission requirements, technology, and equipment utilized.
        • Current trends, research, and development in the area of assignment.
        • Industry specific requirements, technology and equipment utilized.
        • North Carolina traffic laws and driving rules.Ability to:
          • Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
            • Lift up to 50 or more pounds.
            • Embody and demonstrate exceptional customer service skills, even in stressful and/or demanding situations.
            • Establish and maintain effective working relationships with those contacted in the course of work including artists, agents, rental clients, donors, high profile clients and guests, students, college faculty and staff, and the general public.
            • Assist in training and supervision.
            • Understand and follow oral and written instructions.
            • Communicate clearly both orally and in writing.
            • Create and maintain accurate records and reports.
            • Perform mathematic computations.
            • Work weekends and/or evening hours as required.
            • Maintain effective audio-visual discrimination and perception needed for:
            • making observations
            • communicating with others
            • reading and writing
            • examining incoming equipment, materials and supplies
            • Handling varied tasks simultaneously
              • Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which include the following:
              • Walking, standing or sitting for extended periods of time
              • Operating assigned equipment
              • Lifting, stooping, climbing, bending and carrying materials, or lifting up to 50 pounds

                • Maintain mental capacity, which allows the capability of:
                • Making sound decisions
                • Working in a fast-paced environment
                • Responding to questions
                • Demonstrating intellectual capabilities
                  EXPERIENCE AND TRAINING GUIDELINESAny combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Minimum Education/Training:
                  • High School Diploma or EquivalentMinimum Experience:
                    • Must be a minimum of 18 years of age
                    • One (1) year experience in a restaurant or catering position
                    • Clean driving record. No traffic moving violations Preferred Education/Training, Experience, Skills:
                      • Performing arts venue experience is preferred
                      • Supervisory experience is preferred but not required
                      • ServSafe, RASP, TIPS, CPR/First Aid preferred but not requiredSpecial Instructions to Applicants:
                        • Work hours will vary depending on events schedule, with a maximum of 25 hours per week.

Keywords: Cape Fear Community College, Wilmington , PT Hospitality Specialist - Wilson Center, Other , Wilmington, North Carolina

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