Student Services Specialist-North Campus
Company: Cape Fear Community College
Location: Castle Hayne
Posted on: January 27, 2023
Job Description:
Salary
$2,604.00 Monthly
Location
Castle Hayne - North Campus, NC
Job Type
Full Time Staff
Division
Student Services & Enrollment Management
Job Number
22-00057
Position Description
DEFINITION: This position greets visitors to the Student Services
offices at the CFCC North Campus in Castle Hayne, NC. Acts as a
primary point of contact for students and assists with processing
admissions and registration related documents. Answers questions
related to admissions, registration, testing, advising, counseling,
financial aid, and other Student Services. Coordinates with student
services areas to facilitate the consistent delivery of admissions
and registration services. Refers students to appropriate college
resources. Provides general information and assistance to students
and the public regarding college policies and procedures.
SUPERVISION RECEIVED AND EXERCISED:Receives general supervision
from Director of AdmissionsExercises no supervision.
Duties & Responsibilities (Essential Functions)
ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:Essential and
other important responsibilities and duties may include, but are
not limited to, the following:Essential Functions:
- Act as a receptionist for all visitors to the Student Services
area
- Respond to internal and external customer requests via phone,
email, and in-person
- Provide routine information and give directions
- Provide clerical support to the staff within the
department
- Coordinate and monitor staff scheduling, coverage, and needs in
conjunction with the staff member's supervisor within the Student
Services department at North Campus
- Monitor Admissions and other departmental email accounts (as
necessary) and respond to inquiries
- Verify, review and process forms and other documents received
or requested at the Student Services counter for completeness and
conformance with established regulations and procedures
- Process correspondence in relation to Student Services
- Process change of student information requests
- Assist with sorting incoming and outgoing mail at North Campus
for Student Services
- Provide assistance and complete tasks related to campus tours,
outreach events, and CRM data entry
- Provide supervision and mentoring to workstudy students and/or
student ambassadors, as necessary Other Important Functions:
- Participate actively in departmental staff meetings
- Assist with other duties and special projects as assigned such
as Open House events and Graduation
- Occasional weekend or evening work may be required
- May participate on various college committees and other
institutional activities
- Assist with the student registration process as necessary prior
to each college semester
- Assist staff and students with various support tasks including
accessing computerized information
- Perform other related duties and responsibilities as
assigned
Qualifications
QUALIFICATIONS:Knowledge of:
- FERPA law
- Microsoft Office software including Word and Excel.
- Principles and procedures of record keeping.
- Excellent spelling, grammar and punctuation skills.
- Modern office procedures, methods and computer equipment.
Ability To:
- Provide exceptional customer service
- Interpret and apply the policies and procedures of the function
to which assigned.
- Multi-task while working in a high-traffic area.
- Work independently in the absence of supervision.
- Establish and maintain cooperative working relationships with
those contacted in the course of work
- Interpret and apply CFCC goals, objectives, policies,
procedures, rules, and regulations
- Maintain effective audio-visual discrimination and perception
needed for:
- Making observations
- Reading and writing
- Communicating with others
- Operating assigned equipment
- Handling varied tasks simultaneously
- Maintain physical condition appropriate to the performance of
assigned duties and responsibilities, which may include the
following:
- Standing or sitting for extended periods of time
- Operating assigned equipment
- Handling varied tasks simultaneously
- Bending, stooping, climbing, or lifting up to 50 pounds
- Maintain mental capacity, which allow the capability of:
- Making sound decisions
- Responding to questions
- Demonstrating intellectual capabilitiesEXPERIENCE AND TRAINING
GUIDELINES:Any combination of experience and training that would
likely provide the required knowledge and abilities is qualifying.
A typical way to obtain the knowledge and abilities would be:
Minimum Education/Training:
- Associate degree required. Minimum Experience:
- None Preferred Education/Training, Experience, Skills:
- At least one year relevant experience working in an educational
environment
- Experience in higher education student services is
preferred.
Supplemental Information
Special Instructions to Applicants:
- This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING
CERTIFICATIONS be submitted in addition to the application. Please
have these documents ready to upload when applying.
- Successful candidates who are offered a position are required
to submit their OFFICIAL TRANSCRIPTS for all degrees earned prior
to their first day of employment. If highest level of education is
a High School Diploma or equivalent, proof of completion is
required.
- Successful candidates who have obtained their education outside
of the United States and its territories must have their academic
degree(s) validated, at their own expense, by an outside credential
evaluation service as equivalent to the Baccalaureate or Master's
degree conferred by a regionally accredited college or university
in the United States.
- Valid NC driver's license with driving record that is within
the parameters set by the college.
Keywords: Cape Fear Community College, Wilmington , Student Services Specialist-North Campus, Other , Castle Hayne, North Carolina
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