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Student Services Specialist-North Campus

Company: Cape Fear Community College
Location: Castle Hayne
Posted on: January 27, 2023

Job Description:


$2,604.00 Monthly


Castle Hayne - North Campus, NC

Job Type

Full Time Staff


Student Services & Enrollment Management

Job Number


Position Description
DEFINITION: This position greets visitors to the Student Services offices at the CFCC North Campus in Castle Hayne, NC. Acts as a primary point of contact for students and assists with processing admissions and registration related documents. Answers questions related to admissions, registration, testing, advising, counseling, financial aid, and other Student Services. Coordinates with student services areas to facilitate the consistent delivery of admissions and registration services. Refers students to appropriate college resources. Provides general information and assistance to students and the public regarding college policies and procedures. SUPERVISION RECEIVED AND EXERCISED:Receives general supervision from Director of AdmissionsExercises no supervision.
Duties & Responsibilities (Essential Functions)
ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:Essential and other important responsibilities and duties may include, but are not limited to, the following:Essential Functions:

  • Act as a receptionist for all visitors to the Student Services area
  • Respond to internal and external customer requests via phone, email, and in-person
  • Provide routine information and give directions
  • Provide clerical support to the staff within the department
  • Coordinate and monitor staff scheduling, coverage, and needs in conjunction with the staff member's supervisor within the Student Services department at North Campus
  • Monitor Admissions and other departmental email accounts (as necessary) and respond to inquiries
  • Verify, review and process forms and other documents received or requested at the Student Services counter for completeness and conformance with established regulations and procedures
  • Process correspondence in relation to Student Services
  • Process change of student information requests
  • Assist with sorting incoming and outgoing mail at North Campus for Student Services
  • Provide assistance and complete tasks related to campus tours, outreach events, and CRM data entry
  • Provide supervision and mentoring to workstudy students and/or student ambassadors, as necessary Other Important Functions:
    • Participate actively in departmental staff meetings
    • Assist with other duties and special projects as assigned such as Open House events and Graduation
    • Occasional weekend or evening work may be required
    • May participate on various college committees and other institutional activities
    • Assist with the student registration process as necessary prior to each college semester
    • Assist staff and students with various support tasks including accessing computerized information
      • Perform other related duties and responsibilities as assigned
        QUALIFICATIONS:Knowledge of:
        • FERPA law
        • Microsoft Office software including Word and Excel.
        • Principles and procedures of record keeping.
        • Excellent spelling, grammar and punctuation skills.
        • Modern office procedures, methods and computer equipment. Ability To:
          • Provide exceptional customer service
          • Interpret and apply the policies and procedures of the function to which assigned.
          • Multi-task while working in a high-traffic area.
          • Work independently in the absence of supervision.
          • Establish and maintain cooperative working relationships with those contacted in the course of work
          • Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
          • Maintain effective audio-visual discrimination and perception needed for:
          • Making observations
          • Reading and writing
          • Communicating with others
          • Operating assigned equipment
          • Handling varied tasks simultaneously
          • Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
          • Standing or sitting for extended periods of time
          • Operating assigned equipment
          • Handling varied tasks simultaneously
          • Bending, stooping, climbing, or lifting up to 50 pounds
          • Maintain mental capacity, which allow the capability of:
          • Making sound decisions
          • Responding to questions
          • Demonstrating intellectual capabilitiesEXPERIENCE AND TRAINING GUIDELINES:Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Minimum Education/Training:
            • Associate degree required. Minimum Experience:
              • None Preferred Education/Training, Experience, Skills:
                • At least one year relevant experience working in an educational environment
                  • Experience in higher education student services is preferred.
                    Supplemental Information
                    Special Instructions to Applicants:
                    • This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
                      • Successful candidates who are offered a position are required to submit their OFFICIAL TRANSCRIPTS for all degrees earned prior to their first day of employment. If highest level of education is a High School Diploma or equivalent, proof of completion is required.
                        • Successful candidates who have obtained their education outside of the United States and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.

                        • Valid NC driver's license with driving record that is within the parameters set by the college.

Keywords: Cape Fear Community College, Wilmington , Student Services Specialist-North Campus, Other , Castle Hayne, North Carolina

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