Auto Repair Specialist I
Company: CarMax
Location: Wilmington
Posted on: January 27, 2023
Job Description:
6022 - Wilmington - 6030 Market Street, Wilmington, North
Carolina, 28405CarMax, the way your career should be! General
Summary:Under general supervision, performs all processes necessary
to diagnose and complete mechanical and cosmetic repairs on
customer and internal CarMax vehicles following prescribed CarMax
policies and procedures.Principle Duties and Responsibilities:
- Provide and maintain exceptional customer service through
customer contact before, during, and after repairs as defined by
CarMax "Voice of Customer" processes.
- Locate, use and control replacement parts and supply
inventories
- Use and control tools and equipment
- Perform mechanical and cosmetic repairs, including but not
limited to the diagnosis of all internal and external vehicle
systems.
- Follow CarMax standardized work rules
- Inspect vehicles per CarMax Quality Standards when needed.
- Complete state inspections when required.
- Maintain workplace cleanliness and organization in accordance
with CarMax 5S standardsReview repair orders for work performed and
accuracy of all labor, parts and sublet documentation for billing
including opening and closing of repair orders
- Collect service payments and manage payments received for
services.
- Use of proprietary and universal software systems including
CarMax Electronic Repair Order and Mitchell.
- Provide functional expertise and leadership to other
associates.
- Provide general support to other associates and managers in the
store, including, but not limited to vehicle assessment, vehicle
prepping, vehicle receiving and transferring.Job
Specifications:Work requires ability to:
- Complete New Associate Orientation Training - Operations.
- Complete Kronos Training for Hourly Associates.
- Maintain a current Refrigerant Recycling License.
- Where required by State/Local law, maintain current ASE
Certifications in Steering and Suspension (A4) and Brakes
(A5).
- Read, interpret and transcribe data in order to maintain
accurate records.
- Perform multiple duties in a high-energy, fast-paced
environment.
- Lift objects that weigh as much as 50lbs.
- Speak and listen effectively in dealing with
customers/associates in person and over the phone.
- Demonstrate above average attention to detail.
- Manual dexterity in both arms and hands
- Monitor shop compliance with CarMax, O.S.H.A., and EPA
policies
- Demonstrate exceptional interpersonal, communication, and
customer service skills
- Demonstrate exceptional telephone etiquette and active
listening skillsWorking Conditions:
- Combination of office, shop and outdoor environment. May
include working at times in noisy and/or inclement weather
conditions.
- May require walking or standing for an extended period of
time.
- Flexible work hours with shifts that may include nights,
weekends, and holidays.
- Wears CarMax clothing (acquired through company) at all times
working in the store.
- Follow all CarMax, O.S.H.A., and EPA standards including the
use of Personal Protective Equipment, and proper waste disposal in
required areas.
- Adhere to all CarMax policies including Attendance, Asset
Protection, Integrity and Professional Appearance policies.About
CarMaxCarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide.Our amazing team of more
than 25,000 associates work together to deliver iconic customer
experiences. Along the way, we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and are
one of the FORTUNE 100 Best Companies to Work For -.CarMax is an
equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Wilmington , Auto Repair Specialist I, Other , Wilmington, North Carolina
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