Lead Store Associate
Company: Palmetto Goodwill
Location: Little River
Posted on: September 25, 2022
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Job Description:
Assists the Store Manager and Assistant Store Manager in the
operation and management of a retail outlet and donation processing
center by performing the following duties personally or through
subordinate supervisors and/or employees.
Essential Duties and Responsibilities
Provide SMILES customer service to ensure that customers and donors
receive prompt, courteous service. Ensures subordinate staff are
engaged in and providing SMILES customer service to all customers
and donors.
Supervises store personnel and store activities in the absence
of/and at the direction of the Store Manager and/or Assistant
Manager; see Supervisory Responsibilities below.
Performs all administrative and clerical duties including making
bank deposits and securing the building at the direction of the
Store Manager or Assistant Manager in accordance with established
guidelines.
Issue refunds and resolves customer complaints.
Make scheduling and production decisions to meet established sales
and production quotas in the absence of the Store Manager.
Open and close the retail store at the direction of the Store
Manager.
Price hard good to achieve maximum sales potential in accordance
with established guidelines.
Process customer transactions by ringing the sale on a cash
register, collecting the payment, making change, bagging the
merchandise, and thanking the customer.
Report known or suspected security and/or theft problems to the
Store Manager, Assistant Manager or the Director of Sales.
Assist in the receiving and processing of donated items.
Assist in the general housekeeping and appearance of the store.
Performs other job-related tasks as assigned by the Store Manager
and/or Assistant Store Manager
Other duties as assigned.
Supervisory Responsibilities
Supervises store employees in the absence of/and at the direction
of the Store Manager and Assistant Manager. Carries out supervisory
responsibilities in accordance with the Agency's policies and
procedures. Responsibilities include training employees, planning,
assigning and directing work; addressing complaints and reporting
circumstances to the Store Manager or Assistant Store Manager.
Qualifications
Ability to read and interpret memos and operating and procedure
manuals. Ability to effectively present standard information in
one-on-one situations to customers and other employees of the
organization using tact, courtesy and cooperativeness. Ability to
add/subtract two digit numbers and multiply and divide by 10's and
100's. Ability to apply common sense understanding to carry out
detailed but uninvolved written or oral instructions. Ability to
deal with problems involving a few concrete variables. Ability to
operate a telephone, multi key register, typewriter, computer, fax
machine and material handling equipment. Must be able to obtain and
maintain Forklift/Stacker and CPR/First Aid certifications. Ability
to perform data entry and key boarding. Ability to instruct, or
verify the work of others. Valid Driver's License (Class C) and
access to reliable transportation at all times.
Education and Experience
High School diplomas or general education degree (GED) and one year
of retail experience; or equivalent combination of education and
experience.
Physical Demands
The employee is regularly (more than 2/3 of the day) required to
talk or hear. The employee frequently (1/3 to 2/3 of the day) is
required to stand, walk; use hands to finger, handle, or feel;
reach with hands and arms; push or pull. The employee is
occasionally (less than 1/3 of the day) required to sit, kneel,
stoop, throw, turn and twist body. The employee must regularly lift
and/or move up to 35 pounds and occasionally lift and/or move up to
50 pounds. Specific vision abilities required by this job include
close vision, color vision and depth perception. Some local travel
required.
Work Environment
While performing the duties of this job, the employee is frequently
exposed to dust and outside weather conditions. The employee is
occasionally exposed to the extreme cold, extreme heat and wet or
humid conditions.Required qualifications:
Keywords: Palmetto Goodwill, Wilmington , Lead Store Associate, Other , Little River, North Carolina
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