Senior Patient Services Specialist

Company: GenesisCare, USA
Location: Myrtle Beach
Posted on: May 16, 2022

Job Description:

Job Description Senior Patient Services Specialist Role Summary: As the Senior Patient Services Specialist, you are responsible for the leadership of the Patient Services team (within the designated center/s) in the delivery of high-quality patient centered services. This is a hands-on role, providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient's and clinical teams. Reporting lines: The Senior Patient Services Specialist will report to the Center Lead or Regional Lead. Patient Service Specialists within a designated center/s will report into the Senior Patient Services Specialist. Your key responsibilities: As Senior Patient Services Specialist, you will provide leadership and ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs. Leadership

• Provide direction, supervision, support and recognition of Patient Services activities and promote collaboration, cooperation and teamwork through effective leadership and management strategies
• Supervision of all patient services staff within the designated center/s
• Preparation of staff rosters in conjunction with the Center Lead
• Assisting the Center Lead in the recruitment of suitably experienced staff
  • Conducting staff inductions and on-boarding at the center level in conjunction with the Center Leader Change Management
    • Provide support and input for change across the practice through the provision of data and leadership which supports both the vision and ethos for GenesisCare and the development of patient focused change strategies, programs and initiatives
    • Working with Center and Regional Leads on various projects and carrying implementing as directed
      • Support the Center Leader with employee engagement and Physician relations

Keywords: GenesisCare, USA, Wilmington , Senior Patient Services Specialist, Other , Myrtle Beach, North Carolina