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Community Support Call Center Team Member- Benefits Included ($15 per hour)

Company: CAMS Mgt.
Location: Wilmington
Posted on: November 22, 2021

Job Description:

CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners and vendors with our professionalism, accountability and commitment to excellence. Our Management, Community Support, Accounting and Maintenance Departments work cooperatively, as well as collaboratively to insure success and satisfaction for our clients.CAMS is on the search for an individual who is seasoned in customer service industry to work in a call center environment as a Community Support Team Member. Position is full time and work from home options are available, Monday-Friday 8-5 PM. Hourly rate is negotiable based upon experience ($14.00-15.00 per hour).Responsibilities

  • Maintain superior customer service levels according to company standards
  • Provide prompt, courteous service to all external and internal customers
  • Effectively handle inbound customer service calls
  • Send email correspondences in a professional manner
  • Apply critical thinking and problem-solving skills to customer concerns
  • Identify and resolve a wide variety of customer service issues related to property management
  • Perform other duties as it relates to client services process and proceduresRequirements
    • Must have the ability to thrive in a team environment
    • Excellent customer service skills
    • Ability to multi-task
    • Demonstrated ability to communicate effectively
    • Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
    • Strong problem solving skills
    • Excellent organizational skills
    • At least 1 year of customer service experience, preferably in an inbound call center environment
    • Desire to learn about the property management industryAdditional InformationCAMS offers a competitive compensation package that includes base salary and bonus opportunities. Medical, dental and vision plans are available, as well as, 401(k), life insurance and relocation assistance where applicable. CAMS is an advocate for continuing education in the Community Association Management Industry in addition to encouraging a healthy work-life balance.Job Type: Full-timePay: $15.00 per hourBenefits:
      • 401(k)
      • 401(k) matching
      • Dental insurance
      • Employee assistance program
      • Health insurance
      • Health savings account
      • Life insurance
      • Paid time off
      • Referral program
      • Vision insuranceSchedule:
        • 8 hour shiftWork Location: One location

Keywords: CAMS Mgt., Wilmington , Community Support Call Center Team Member- Benefits Included ($15 per hour), Other , Wilmington, North Carolina

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