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Front Desk Associate

Company: YWCA - Lower Cape Fear
Location: Wilmington
Posted on: November 18, 2021

Job Description:

YWCA Lower Cape FearJob DescriptionPosition Title: Front Desk AssociateClassification: Part-time, Non- ExemptReports to: Youth Enrichment & Childcare DirectorPosition Summary: The YWCA Front Desk Associate works with children and families in a fast-paced environment and takes primary responsibility for providing excellent customer service to members and guests. The Front Desk Associate essentially serve as "the face of the organization".Qualifications:

  • A minimum of three years of experience in office administration and customer service is preferred.
  • Ability to recognize and solve problems effectively
  • Ability to manage multiple tasks simultaneously
  • Ability to plan and prioritize projects
  • Excellent writing, communication and organizational skills
  • Strong computer skills, including MS Office Suite
  • Valid NC Driver's LicenseEssential Duties:
    • Provide excellent customer service
    • Greet YWCA members and guests
    • Answer the phone with professional etiquette
    • Enter membership and program registrations into membership system
    • Register customers for programs
    • Keep updated program records and files
    • Monitor memberships and program registrations
    • Open and/or close the YWCA building
    • Other duties assigned by your supervisor
    • Professionalism: Maintain professionalism and provide excellent customer service to YWCA members and guests at all times. Project a professional image with the YWCA and community.
    • Team Work: Actively participate in YWCA meetings, programs and activities when appropriate. Share the work load by helping others as needed. Give positive feedback to co-workers and resolve conflicts effectively. Share knowledge and expertise with team members.
    • Safety: Be aware of, adhere to and implement all safety standards. Serve as a role model for safe behaviors. Accept responsibility for continuous improvement of a safe work environment by correcting safety problems, and reporting unsafe conditions that need correction.Job Type: Part-timePay: $10.00 - $12.50 per hourSchedule:
      • Monday to FridayEducation:
        • High school or equivalent (Preferred)Experience:
          • Customer service: 1 year (Preferred)Work Location:
            • One locationWork Remotely:
              • NoWork Location: One location

Keywords: YWCA - Lower Cape Fear, Wilmington , Front Desk Associate, Other , Wilmington, North Carolina

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