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Customer Service Representative

Company: Mr. Rooter Plumbing of Cape Fear
Location: Southport
Posted on: June 12, 2021

Job Description:

Youre a fast-thinker-on your feet or in your seat!If this describes you, read on! Be sure to read the WHOLE ad before applying.We have an exciting position available for just the right person! As aCustomer Service Representativeyou will put your excellent skills and experience into play taking care of our awesome customers and our talented technicians! For this relationship to work you must have some experience as both a CSR and dispatcher but that can be in any of the service industries-heating, air, plumbing, electrical or handyman!Who are we?To our customers, we have always been essential! We are Mr. Rooter Plumbing of Cape Fear and weve been making homes flowing and clean in Brunswick County and Wilmington for years! We need you to be as committed to excellence as we are, and as our customers have come to expect.What kind of person are you? You know stuff. Particularly about home services. You can think yourself out of a box, a corner, or a problem. You give good phone-call after call after call. You take direction well but you dont sit around waiting for it. You know computers. Really well. Preferably you have knowledge of ServiceTitan and Google calendar but if not, you can learn quick like!What does a CSR Do? Youre going to be talking to customers and technicians. A lot. Youll be working in a fast-paced environment (roller skates not required). Youll schedule everything from service calls to maintenance and inspections. Youll follow up on estimates, quotes, maintenance, and membership agreements. Youll play monkey in the middle between technicians and customers. Youll be available to work late when needed (summer months are the busiest).MUST BE WILLING TO WORK SATURDAYSWe offer 401k and other benefits. We look forward to hearing from you!!NoticeMr. RooterLLC is the franchisor of the Mr. Rooter franchised system. Each Mr. Rooter franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Rooter LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. RooterLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. AcknowledgementI acknowledge that each independent Mr. Rooter franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Rooter LLC (Franchisor) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisees employees; (2) supervise and control franchisees employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Rooter LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Keywords: Mr. Rooter Plumbing of Cape Fear, Wilmington , Customer Service Representative, Other , Southport, North Carolina

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