Bilingual Customer Service Representative
Company: Novant Health
Posted on: June 13, 2021
Novant Health is seeking a Bilingual Customer Service
Representative to provide services to our customers for all
insurance, financial, and social aid inquiries via in-bound calls,
chat, emails, or in-basket messages. Responsible to assist
patients/customers to satisfy insurance and financial concerns in a
professional manner, promoting goodwill between customers and
Novant Health. #JoinTeamAubergine #NovantHealth. Let Novant Health
be the destination for your professional growth.
At Novant Health, one of our core values is diversity and
inclusion. By engaging the strengths and talents of each team
member, we ensure a strong organization capable of providing
remarkable healthcare to our patients, families and communities.
Therefore, we invite applicants from all group dynamics to apply to
our exciting career opportunities.
- Education: High school diploma required.
- Experience: Minimum two years of experience in patient/customer
service required. Minimum two years of healthcare/medical office
- Additional Skills Required: Microsoft Word and Excel and typing
of at least 40 WPM. Knowledge of medical terminology and/or medical
claims. Understands and can apply knowledge of decision support
applications, data source systems and operational procedures and
appropriate internal controls. Excellent analytical skills.
Expected to become proficient in Epic and Legacy practice
management systems with successful completion of all related
competencies. Demonstrates ability in customer service problem
resolution and relationship building. Human relations and
interpersonal skills necessary for interacting with management,
staff and administration. Excellent written and verbal
communication skills. Ability to speak clearly and concisely with a
pleasant telephone voice. Must be able to function in a fast paced
environment. Willing to work and contribute in a team environment.
Ability to balance and prioritize multiple tasks. Flexible to
change. Listens effectively. Ability to navigate a computer while
- Additional Skills Preferred: Bilingual.
It is the responsibility of every Novant Health team member to
deliver the most remarkable patient experience in every dimension,
- Our team members are part of an environment that fosters team
work, team member engagement and community involvement.
- The successful team member has a commitment to leveraging
diversity and inclusion in support of quality care.
- All Novant Health team members are responsible for fostering a
safe patient environment driven by the principles of "First Do No
Keywords: Novant Health, Wilmington , Bilingual Customer Service Representative, Other , Bolivia, North Carolina
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