Clerk
Company: Crestline Hotels
Location: Wilmington
Posted on: June 13, 2021
|
|
|
Job Description:
The Front Desk Night Clerk will serve as ambassador to the hotel
handling all check-in and check-outs, answering incoming calls
while upholding Guest Service Standards. Functions will also
include nightly accounting and working as a "Runner" for
housekeeping needs during the midnight shift. He/She will compute,
classify, and record numerical data to keep financial records
complete. The Front Desk Night Clerk will perform any combination
of routine calculating, posting, and verifying duties to obtain
primary financial data for use in maintaining accounting records.
This position may also check the accuracy of figures, calculations,
and postings pertaining to business transactions recorded by other
workers. To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable
Accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions. + Resolve guest complaints, ensuring guest satisfaction. + Maintain complete knowledge of, or where to access to
following information: a) all hotel features/services, hours of
operation. b) all room types, numbers, layout, decor, appointments
and location. c) all room rates, special packages and promotions.
d) daily house count and expected arrivals/departures. e) room
availability status for any given day. f) scheduled daily group
activities. + Monitor and maintain cleanliness, sanitation and organization
of assigned work areas. + Pick up, count and maintain bank. Secure bank at all
times. + Read the log book daily, and record all pertinent information
in the log book. + Process currency exchange and payments to guest accounts. + Process adjustments, rebates, paid outs and credits as
required. + Operate P.M.S. (Property Management System) and maintain
security of system. + Verifies and makes corrections to the Room Rate Report. + Post and audit Banquet charges. + Adjust outside Vendor activity. + Reconcile telephone calls and miscellaneous accounts. + Backup computer system files. + Verifies that all checks are closed, and closes and logs any
open check in the P.O.S. (Point of Sale) system. + Prints Food & Beverage end of day reports. + Audit Food & Beverage cashiers work and correct
discrepancies. + Audit Rooms Cashiers work and correct discrepancies. + Audit all miscellaneous charges. (Banquets, Bars etc.) + Verifies package postings on house accounts. + Input all sales figures into the P.M.S. and balance all
accounts (Property Management System). + Run Room & Tax verifying that all room rates posted. + Verify Cashiers Report to drop log and paperwork. + Record room statistics. + Close P.O.S. after all work is balanced. + Run end of day program and close day. + Check that interfaces are up and running. + Run daily Flash Reports and distribute accordingly. + Run morning reports and backup reports and distribute
accordingly. + Print express check out folios and distribute. + Sign out and brief relief. + Review Night Audit checklist and verify that all work has been
completed. + Restock all printers. + Fill out and deposit payment and corresponding checks. + Review status of assignments and any follow-up action with
on-coming Supervisor. + Document maintenance needs on work orders and submit to
Manager/Supervisor. + Attend monthly department meetings and training sessions as
necessary. Education & Experience: + High School Graduate or General Education Degree (GED) + One year previous experience in a similar position in a
hotel. + Customer service experience required. + Must be able to work the overnight shift 11pm -7am. + Basic computer skills required. Crestline Hotels & Resorts is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
protected veteran status, sexual orientation, gender identity, or
disability status. ID: 2021-31703 Bonus/Incentive Pay: Not Applicable Street: 307 Eastwood Drive
Keywords: Crestline Hotels, Wilmington , Clerk, Other , Wilmington, North Carolina
|
Click
here to apply!
|
