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Human Resources Service Center Representative

Company: Novant Health
Location: Wilmington
Posted on: June 12, 2021

Job Description:


The HR Solutions Center Representative (HRSC) will report to the HR Solutions Manager for Tier 1 or Tier 2. This position will assist with escalated issues that require in depth research in the HR Solutions Center. This position will process request for benefits, position management, talent acquisition, and other HR requests. This position may assist with performing quality assurance audits. This position would require excellent analytical and problem-solving skills. Ability to prioritize and organize task and resources. This position will also participate and offer process improvements. More complex issues will be communicated to the analyst for in-depth review and resolution. May serve as a Tier 1 Partner and provide support, development, and/or guidance to all HRSC Tier 1 and Tier 2 services. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations. This key position serves as the central point of contact for all team members and external customer's HR inquiries. This includes inquiries related to policies, procedures, and processing.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.


* Education: High school diploma required. Associates degree preferred. * Experience: At least one year of experience in human resources or call center experience required. * Additional skills required: * Thorough knowledge of benefits, talent acquisition, and position management. * Complex problem-solving skills, attention to detail, and good decision-making ability. * Able to work effectively on multiple assignments concurrently. Ability to recognize, handle, and protect sensitive/confidential information. * Ability to relate to a diverse group. Microsoft Office and HR Technology experience required as well. * Exceptional oral and written communication skills, and ability to draft clear, concise communications and documents.

* Additional skills preferred: PeopleSoft, API and Service Center experience preferred. Microsoft Office, HR Technology required.


It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

* Our team members are part of an environment that fosters teamwork, team member engagement and community involvement. * The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. * All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Keywords: Novant Health, Wilmington , Human Resources Service Center Representative, Other , Wilmington, North Carolina

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