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Customer Relations Associate

Company: Capital Vacations
Location: Myrtle Beach
Posted on: June 12, 2021

Job Description:

Capital Vacations strives for the best!

Our mission is to deliver quality vacations to our members and guests.

In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.

Pay

$16/hr

Job Duties:

Researches and manages all Owner correspondence including BBB, AG, Attorney, and other legal correspondence.

Handles advanced or escalated issues.

Ensure account history, notes and required paperwork have been completed, reviewing all previous interactions (recent and historical).

Follows issues through to resolution or completion, ensures all necessary forms and associated paperwork are timely and accurately processed.

Perform all tasks and other associated duties strictly complying with FDCPA/SDCPA rules and guidelines.

Handles owner requests for contract dissolution and attempts to save business.

All other duties as assigned.

Process Validation of Debt.

Job Requirements:

2-3 years working with highly sophisticated and escalated customer issues via written correspondence or phone calls is highly desirable.

High School Diploma/GED.

Some college highly desired.

Spanish Bilingual a plus.

Strong oral and written communication skills.

Strong organizational skills and a high degree of detail orientation.

Ability to work in a team environment.

Ability to work in a fast-paced office environment.

Ability to work flexible schedule or varying shifts including weekends and holidays.

Negotiation skills.

Ability to prioritize and meet deadlines.

Proficient computer skills, Microsoft Office Suite.

Keywords: Capital Vacations, Wilmington , Customer Relations Associate, Other , Myrtle Beach, North Carolina

Click here to apply!

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