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Appointment Coordinator / Call Center Manager

Company: Carolina Energy Conservation
Location: Myrtle Beach
Posted on: June 12, 2021

Job Description:

Carolina Energy Conservation of Myrtle Beach, SC is actively searching for an energetic full-time Appointment Coordinator / Call Center Manager to join our office team. Are you a high-energy problem-solver who enjoys helping others? Are you interested in a career with a stable and respected company where there is opportunity for growth? Do you thrive in a fast-paced and exciting office environment? Can you lead, inspire, and mentor others? If so, apply today to be a part of our office team!

For this role, we offer a competitive wage and great benefits and perks that include medical, dental, and vision through Aflac after 90 days, as well as a 401(k) plan, paid holidays, and paid vacations after one year. We also provide an awesome company culture that promotes from within. If this sounds like the office gig for you, apply now!

ABOUT CAROLINA ENERGY CONSERVATION

The most-awarded insulation and solar contractor on the Santee Cooper Trade Alley list, we are the leader in energy retrofits and solar energy. Since 2009, we have specialized in solar photovoltaic (PV) and performance home insulation services. Using only the highest quality renewable, sustainable, and eco-friendly products, our patented solutions give a long-lasting answer to any home energy efficiency problem, while increasing the home's value and easing the burden on HVAC systems. We've built our reputation on superior workmanship and the highest levels of customer satisfaction. A contractor of choice, we give our customers peace of mind.

We also strive to be an employer of choice and give our employees peace of mind. We offer a way to save for retirement, comprehensive health coverage, career growth opportunities, work-life balance, a supportive family environment, and opportunities to give back to the community.

A DAY IN THE LIFE OF AN APPOINTMENT COORDINATOR / CALL CENTER MANAGER

In this Appointment Coordinator / Call Center Manager role you help provide supervision for our call center reps by ensuring everyone is trained and up-to-date all of our products and services. You also assist and answer questions when needed. You encourage and motivate your team to achieve their call volume, cross-selling, and referral goals. To ensure customer care and satisfaction, you monitor phone calls for professionalism, accuracy, and content. You keep open lines of communication with management as you discuss call volume, analyze call center operations and make recommendations for effectiveness, productivity, and quality of our service.

Being a hands-on Appointment Coordinator, you are never above stepping in and performing call center duties yourself! Being dedicated to providing top-notch customer service, you make about 50 phone calls a day to schedule appointments, discuss products and services, and resolve customer questions. Operating honestly, empathetically, and with integrity, you uphold our high quality of customer service!

QUALIFICATIONS

  • At least 3 years of call center or customer service experience
  • Excellent management abilities
  • Professional phone presence
  • Functional computer skills

Are you a multitasking extraordinaire? Do you have outstanding communication skills? Are you attentive to detail and organized? Are you analytical and an effective problem solver? Can you stay calm and collected in challenging situations? If so, you may be perfect as our Appointment Coordinator / Call Center Manager for our thriving company!

ARE YOU READY TO JOIN OUR TEAM?

If you are great at providing top-notch customer service and leadership worth following, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Location: 29588

Keywords: Carolina Energy Conservation, Wilmington , Appointment Coordinator / Call Center Manager, Other , Myrtle Beach, North Carolina

Click here to apply!

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