CUSTOMER SERVICE REPRESENTATIVE
Location: Carolina Beach
Posted on: June 12, 2021
Belden Inc. is a multi-billion dollar organization of 10,000
talented people that support the mission-critical network
infrastructure and audio visual broadcast needs of many of the
world's best-known brands, placing us at the heart of the global
transformation to a truly connected world. Our solutions can be
found in many of your favorite places: concerts, sporting events,
theme parks, and universities, just to name a few. If you're
looking to join a global team of exceptional people, committed to
designing, delivering and supporting best-in-class technology
solutions in a fast paced, results-oriented and growing company -
Belden is for you. Our people are creative, smart, analytical, and
obsessed with being the best, working together to deliver high
quality solutions and services to customers across the globe. Job
Summary:This is a full time position located in our Production and
Order Fulfillment facility in Mooresville, NC. From this location,
all global supplier receipts and customer orders are processed.
This position is key to assuring customer satisfaction through on
time delivery commitments and quality and accuracy of product
delivery with focus of improving our customer service processes
through LEAN principles. This is a critical role requiring
candidate being very proficient with computer systems such as
Microsoft Office and various ERP, CRM systems. Exceptional
attention to detail is required with effective organizational,
communication, time management and interpersonal
skills.Responsibilities:The Customer Service Representative will
ensure all customer orders are processed in an efficient, accurate
and timely manner while managing incoming phone calls for ProSoft
Technology. The position will work closely with the technical
support team and provide support by entering service tickets in the
CRM system. The Customer Service Representative will support all
Operations functions as needed to support customer demands.
Required Skills and ExperienceProficient Microsoft office
experience with strong typing skills and computer efficiency.
Experience in Sage X3 and SalesForce CRM, 3CX phone system.
Excellent verbal and written communication skills, solid foundation
of customer care and relations with excellent talent for using
strategies to improve our customer experience from first contact
point of view. Min 3-5 yrs. experience in customer service role.
Level of Education: High School or equivalentAt Belden, you can
build a career in a way no other company can duplicate. Our brands
allow us to offer dynamic careers across multiple industries. We're
innovative, fast-paced, results-oriented, and we win. We need
talented people to keep winning. Here you'll learn how our Belden
Business System is used to shape strategy, focus execution, align
our people, and create value for customers and shareholders. Come
join our winning team.These statements are intended to describe the
general nature and level of work involved for this job. It is not
an exhaustive list of all responsibilities, duties and skills
required of this job.This company is an equal opportunity employer
and makes employment decisions without regard to race, gender,
disability, or protected veteran status.
Keywords: Belden, Wilmington , CUSTOMER SERVICE REPRESENTATIVE, Other , Carolina Beach, North Carolina
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