CUSTOMER SERVICE REPRESENTATIVE

Company: Belden
Location: Carolina Beach
Posted on: June 12, 2021

Job Description:

Belden Inc. is a multi-billion dollar organization of 10,000 talented people that support the mission-critical network infrastructure and audio visual broadcast needs of many of the world's best-known brands, placing us at the heart of the global transformation to a truly connected world. Our solutions can be found in many of your favorite places: concerts, sporting events, theme parks, and universities, just to name a few. If you're looking to join a global team of exceptional people, committed to designing, delivering and supporting best-in-class technology solutions in a fast paced, results-oriented and growing company - Belden is for you. Our people are creative, smart, analytical, and obsessed with being the best, working together to deliver high quality solutions and services to customers across the globe. Job Summary:This is a full time position located in our Production and Order Fulfillment facility in Mooresville, NC. From this location, all global supplier receipts and customer orders are processed. This position is key to assuring customer satisfaction through on time delivery commitments and quality and accuracy of product delivery with focus of improving our customer service processes through LEAN principles. This is a critical role requiring candidate being very proficient with computer systems such as Microsoft Office and various ERP, CRM systems. Exceptional attention to detail is required with effective organizational, communication, time management and interpersonal skills.Responsibilities:The Customer Service Representative will ensure all customer orders are processed in an efficient, accurate and timely manner while managing incoming phone calls for ProSoft Technology. The position will work closely with the technical support team and provide support by entering service tickets in the CRM system. The Customer Service Representative will support all Operations functions as needed to support customer demands. Required Skills and ExperienceProficient Microsoft office experience with strong typing skills and computer efficiency. Experience in Sage X3 and SalesForce CRM, 3CX phone system. Excellent verbal and written communication skills, solid foundation of customer care and relations with excellent talent for using strategies to improve our customer experience from first contact point of view. Min 3-5 yrs. experience in customer service role. Level of Education: High School or equivalentAt Belden, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how our Belden Business System is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability, or protected veteran status.

Keywords: Belden, Wilmington , CUSTOMER SERVICE REPRESENTATIVE, Other , Carolina Beach, North Carolina