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Customer Service Associate

Company: OneMain Financial
Location: Wilmington
Posted on: June 12, 2021

Job Description:

The Administrative Assistant position will be responsible for providing direct support to the Vice President/Senior Managing Director of Loan Servicing. The role requires outstanding customer service, communication, administrative, technical, and problem-solving skills. This position provides an excellent opportunity for professional growth and increased responsibility.

OneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable, and transparent installment loans. Our customers turn to us every day-online and at 1,500 branches in 44 states-to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It is all about doing the right thing-a mission that has not changed for more than 100 years.


  • Maintain an understanding of departmental systems, personal computers, software applications, and policies and procedures.
  • Maintain records, create reports, and effectively perform administrative office functions, including planning, scheduling, managing email, calendars, and call agendas.
  • Plan, coordinate and facilitate meetings, including scheduling and preparing materials for meetings.
  • Input data into various databases, spreadsheets, and other documents.
  • Perform analysis and performance tracking of departmental results.
  • Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, office systems and supplies.
  • Assist in the identification and implementation of departmental improvements.
  • Communicate with management on operational process improvement opportunities and/or trends.
  • Assist in the creation of a work environment and culture that reinforces the company's mission and core values.

Required Skills and Experience:

  • High School / GED Diploma required.
  • Strong work tenure: three to five (3-5) years' experience in office administration, supporting an executive (c-suite) a plus.
  • Effective problem solving and research skills.
  • Excellent verbal and written skills.
  • Ability to work full time hours and occasionally arrive early or stay during evening hours to support an internal or external event.
  • Attention to detail, good judgment, flexibility in handling multiple tasks.
  • Ability to maintain confidentiality and sensitive information.
  • Proficient in MS office applications, including Microsoft Word, Excel, Outlook, and PowerPoint.
  • Energetic and eager to tackle new projects and ideas.

Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That is why we packed our comprehensive benefits package for full- and some part-timers with:

  • Health and wellbeing options for team members and their dependents
  • Up to 4% matching 401(k)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligible
  • Paid time off
  • Paid volunteer time
  • And more

Keywords: OneMain Financial, Wilmington , Customer Service Associate, Other , Wilmington, North Carolina

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