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Client Care Representative

Company: Mister Sparky Beaverton
Location: Conway
Posted on: June 12, 2021

Job Description:

Join Our Team of Professional Electricians

Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you'll be fit for our team!


A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.


Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls


High school diploma or equivalent required Above-average verbal and telephone communication skills are essential Must have good computer software skills Prior customer service experience preferred

Keywords: Mister Sparky Beaverton, Wilmington , Client Care Representative, Other , Conway, North Carolina

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