Help Desk Support Associate

Company: Apidel Technologies
Location: Wilmington
Posted on: September 6, 2020

Job Description:

Looking for a strong Help Desk professional with good understanding of basic IT operations such as installation, operation, configuration, customization, and usage. This is an urgent role and you will see a quick turn around here. For more details please contact Saurabh or email him at mailto Title Help Desk Support Associate Location Wilmington, NC 28405 Duration 4 months Job Description Responsible for providing the first-line of telephone technical support of hardware and software systems. Answers basic questions about installation, operation, configuration, customization, and usage Applies basic troubleshooting to identify problems, investigate causes and recommend solutions to correct common failures and provide follow-up. Escalates complex problems. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Enters information into call tracking database. Works in a team setting, sharing information and assisting others with calls. Experience in a telephone technical support position, giving support to end-users Considerable familiarity with MS Office Suite and the Windows environment in general May require a Bachelor's degree in a related area Excellent oral and written communication skills and phone manner Stress resistant, experience in dealing with a novice and or low-skilled customer base and able to impart knowledge at various levels Aptitude for quick learning of technical and procedural topics a self-motivating and self-learning work approach Ability to work on multiple, dissimilar activities simultaneously an analytical mind and excellent team player

Keywords: Apidel Technologies, Wilmington , Help Desk Support Associate, Other , Wilmington, North Carolina