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Call Center Specialist

Company: Corning Credit Union
Location: Wilmington
Posted on: May 6, 2020

Job Description:

Call Center Representative

Location: Wilmington, NC

Corning Credit Union is one of the leading credit unions in the nation with over $1.4 billion in assets and more than 108,000 members worldwide. For most people, financial institutions can seem like one in the same, but at CCU, the experience we provide for our members is our differentiator. We are deeply committed to serving our members and improving their lives by being a trusted advisor for financial services. With over 30 years of consecutive growth, CCU prides itself on being an employer of choice by fostering a strong service-oriented culture within the organization. We care about our employees' success and place great value on investing in our people by providing the training, challenges and opportunities that allow us to leverage our greatest asset - our exceptional team!

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU offers a competitive base salary and annual bonus plan along with an exceptional overall benefits package. We are currently looking for full-time internal Call Center Representatives to provide extraordinary member service over the phone and through email. We understand the stereotype that most people associate with working in a call center environment. Rest assured; we are not your typical call center! With a strong emphasis on fun team building activities, professional development programs and flexible schedule options, our call center team is proud to consistently achieve the highest industry ranking for member satisfaction. We are problem solvers, not order takers.

As a member of our call center team, you will:

--Build member relationships with every interaction

--Troubleshoot and resolve member questions

--Perform various financial transactions

--Educate members on products and services that best meet their financial needs

The ideal candidate will possess:

--The desire to make serving others a career

--A passion for service excellence

--Excellent interpersonal and relationship building skills

--A high level of professionalism, flexibility and initiative

--The ability to exercise good judgment and problem solving skills

--A competitive spirit to achieve both individual and team goals

--Familiarity with digital banking trends

--A high school diploma or GED is required. A bachelor's degree or other form of secondary education - such as an associate degree - is preferred. Commensurate work experience and/or applicable certifications also considered.

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Keywords: Corning Credit Union, Wilmington , Call Center Specialist, Other , Wilmington, North Carolina

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