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Customer Support Representative - Work from home

Company: Alorica
Location: Wilmington
Posted on: March 24, 2020

Job Description:

Project based opportunity - work from home

You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply!

Alorica at Home gives you the opportunity to work from the comfort of your own home. No commute, no business professional wardrobe required, no terrible office coffee, your home and ALL of its perks!

KEY JOB RESPONSIBILITIES

* Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
* Maintain and update customer information as necessary
* Calmly attempt to resolve and de-escalate any issues
* Escalate calls to supervisor when necessary and appropriate
* Respond to requests for assistance and/or possible processing of credit card authorizations
* Tracks call-related information for auditing and reporting purposes
* Provide feedback reports on call issues related to downtime and/or training issues
* Upsell to customers as necessary
* Schedule flexibility

WHY JOIN ALORICA?

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

* Paid training
* Paid time off
* Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.

So what do you say? Ready to take the next step?

Minimum Education and Experience:

* High School Diploma or GED required
* Customer service experience a plus
* Phone-related customer service a major plus
* Familiarity with Microsoft Windows, Word, and Excel applications
* Bilingual language skills a plus (but not required)

Knowledge, Skills and Abilities:

* Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
* Ability to use phone and computer systems
* Excellent oral and written communication skills
* Strong listening/comprehension skills
* Ability to stay composed and objective
* Conversational, patient and confident, with a positive attitude

Equipment Qualifications

At home positions will require you to independently have access to the following equipment:

* Laptop/desktop (no older than 3 years), Intel i3 core processor or equivalent AMD Processor
* Computer Type: PC compatible (no MACs)
* Internet Browser: Internet Explorer 10.0 or higher
* Internet Speed: High Speed internet access, 2MBPS upload/download minimum
* Monitor Size: 17 inches or larger
* Minimum OS Version: Windows 10
* Minimum RAM: 2GB or greater
* Minimum Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors, 1.4 GHZ (1400MHZ) on single-core processors
* Minimum Graphic Resolution: 1024x768
* Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)
* Internet Connection: DSL, cable, or fiber optic (no dial-up, satellite, or 4G wireless connections)
* Headset
* Equipment and Internet Speeds vary based on client needs, completion of the computer test will need to be submitted to determine compatibility, failing a portion of PC testing does not necessarily disqualify you from consideration*

WORKING CONDITIONS

Work Environment

* The comfort of your own home!
* Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP

Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.

You ready? Let's do this.

Equal Opportunity Employer - Veterans/Disabled

Keywords: Alorica, Wilmington , Customer Support Representative - Work from home, Other , Wilmington, North Carolina

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