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Parts Customer Support Specialist

Company: Terex Corporation
Location: Wilmington
Posted on: December 6, 2019

Job Description:

Parts Customer Support Specialist Wilmington, NC, US Job ID: 5357 Location: US-NC Wilmington HR Department: Customer and Product Support Overview: Successful candidate must have a background in support services. He/she must have excellent interpersonal skills and the ability to relate with the customer and all levels of Terex Cranes organization. The position provides help to an organization's clients with concerns. As higher-level members of the customer care team, they often take on the most challenging problems that basic representatives cannot resolve due to lack of knowledge or authority. The position would train new hires on current processes as well as new. This position will require excellent communication skills both verbal and written and be familiar with Microsoft Office software to include Excel and Word. Responsibilities: * Communicate with Customers and Clients * Answer Inquiries * Problem Solving * Monitoring Performance * Team Training * Identify Patterns * Prepare Reports and Documents * Stand in for Manager Skills: * Deep knowledge of customer service functions * Exhibiting patience in order to appease the most difficult clients * Following through on inquiries to ensure completion and satisfaction * Managing the performance of others seriously but tactfully * Solving problems creatively when easy solutions aren't available * Ability to work closely with a diverse group of people in a team environment * Must be courteous and professional at all times * Good personal presentation with excellent interpersonal skills * Ability to work well under pressure * Coordinate with other departments to insure the successful fulfillment of the customer's order. Qualifications: Education/Experience B.A. Degree in Business or equivalent Experience with Oracle, SAP and MS Office applications very helpful Location: US-NC Wilmington HR Department: Customer and Product Support Job ID: 5357 Terex Overview: Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It's an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us! Additional Information: It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision. Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V. TRSR1234 Nearest Major Market: Wilmington

Keywords: Terex Corporation, Wilmington , Parts Customer Support Specialist, Other , Wilmington, North Carolina

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