Manager, Airport Operations

Company: Emp IT solutions Inc.
Location: Wilmington
Posted on: June 28, 2025

Job Description:

Job Title: Airport Operations Manager Location: [Insert Location] Employment Type: Full-Time Reports To: Director of Airport Operations Travel Requirement: Up to 25% About the Company Launched in 2021, this airline was founded by a team of seasoned aviation professionals with a mission to reimagine air travel - delivering affordability, reliability, and simplicity to travelers across the U.S. Built on a foundation of operational excellence and a customer-first philosophy, the airline continues to grow with a commitment to safety, service, and innovation. This is your opportunity to join a fast-growing, values-driven carrier that offers a chance to make a lasting mark on the aviation industry. Position Overview The Airport Operations Manager plays a critical leadership role, overseeing all station operations to ensure the delivery of a safe, efficient, and customer-friendly travel experience. This position leads a cross-functional airport team, drives key performance metrics, and ensures full compliance with federal and internal regulations and standards. You will inspire a culture of accountability, safety, and operational excellence while managing daily logistics and long-term team development. Key Responsibilities Operational Leadership Oversee daily station operations to ensure flights depart safely and on time. Ensure all crew members adhere to company values, procedures, and regulatory requirements. Establish clear goals and expectations; hold team accountable to performance standards and KPIs. Maintain appropriate staffing levels and oversee daily scheduling to support operational needs. Safety & Compliance Create a proactive safety culture with open communication around risks or concerns. Achieve zero aircraft damage and successfully pass internal and regulatory safety audits. Maintain FAA-compliant training records and ensure all crew members remain current in certifications. Customer Experience Inspire loyalty and satisfaction through exceptional customer service and smooth airport operations. Act as the escalation point for customer issues and resolve them locally and professionally. Drive performance toward customer satisfaction metrics and reduce complaint escalation. Team & Stakeholder Management Foster collaboration across departments including Inflight, Flight Operations, Tech Ops, and other stations. Build strong relationships with airport authorities, vendors, and regulatory agencies. Represent the company during audits and inspections conducted by FAA, TSA, OSHA, and others. Administrative & Cost Control Oversee timekeeping, operational reporting, supply procurement, and budget control. Monitor and manage GSE (Ground Support Equipment) repairs and servicing. Use performance data to identify trends and implement corrective actions to improve efficiency. Talent Management Hire, train, and mentor Station Supervisors, Agents, and Trainers. Support employee development, growth, and engagement. Administer performance documentation, including coaching, evaluations, and separation letters as needed. Build and maintain work schedules using timekeeping systems such as Teamwork. Qualifications Minimum of 8 years of airline station operations experience. At least 5 years in a management role, preferably in a commercial airline setting. Proven ability to lead teams in a fast-paced, safety-critical environment. Strong understanding of FAA, TSA, and OSHA regulations. Excellent communication, leadership, and problem-solving skills. Ability to perform physical tasks (standing, lifting up to 70 lbs, climbing, etc.) in all weather conditions. Proficient with operational tools and systems; experience with scheduling and timekeeping platforms preferred. Must become qualified and remain current in all responsible disciplines, including Ground Security Coordinator, within 30 days of hire. Valid U.S. driver's license required. Flexible schedule including availability for nights, weekends, holidays, and overtime as necessary. What We Offer A dynamic and entrepreneurial work environment The opportunity to contribute to a fast-growing, disruptive airline Competitive compensation and benefits package Career growth and development opportunities Ready to take off with us? Apply now and help us shape the future of air travel.

Keywords: Emp IT solutions Inc., Wilmington , Manager, Airport Operations, Logistics, Transportation & Drivers , Wilmington, North Carolina